cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Storage Space doesn't allow me to use the mobile app.

Storage Space doesn't allow me to use the mobile app.

marek_wes
Explorer | Level 3
Go to solution

Dear Community,

Would be most grateful for any reply, please.

 

I have posted on here only a few days ago.  I thought my problem has been solved, but no.  Let me explain.

 

I have an account on my laptop, which shows I have 1.9 GB, but some space is free.

However, I have tried to sync this with my mobile phone.  A few months ago, I was using the account with no problem.  Then I lost the mobile phone.

 

I now have a new mobile phone.  When I log into my mobile phone, it says I am out of space, and should get a paid-for plan.  Yet it is precisely the space I have used on the lost mobile phone that is counting against me. 

 

Would anybody have any suggestions here, please? 

Yours

Marek

 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @marek_wes, the message you're getting is regarding the 3 device limit on Dropbox Basic plans. 

 

This means that in order to login on the new phone, you'd need to remove a device from your account from this page. Once you're under 3 devices, you can login on the mobile app.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

5 Replies 5

Megan
Dropbox Staff
Go to solution

Hi @marek_wes, let's jump right into this! 

 

You mentioned that you see a message on your phone, informing you that you're out of space. Is there any way to move past this message, and use your account without an issue, or close the message?

 

Do you happen to have any screenshots of your mobile, and what you see there, in order for me to have a visual?

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

marek_wes
Explorer | Level 3
Go to solution

Dear Megan,

 

Thanks for the prompt reply.  When I log on to my account on mobile, I get this message.  I cannot get past this.  I assume the system thinks I am taking up too much space, and yet the space that I am taking up is from the lost mobile phone.  I attach a photo of my mobile phone,

Marek

WIN_20230411_15_28_56_Pro.jpg

 

Jay
Dropbox Staff
Go to solution

Hi @marek_wes, the message you're getting is regarding the 3 device limit on Dropbox Basic plans. 

 

This means that in order to login on the new phone, you'd need to remove a device from your account from this page. Once you're under 3 devices, you can login on the mobile app.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

marek_wes
Explorer | Level 3
Go to solution

Dear Jay,

 

Thanks very much indeed.  Have reduced the 3 devices to 2.  Can now get back into my account on my mobile.  Thanks again.  Will be in touch again if there are more queries,

 

With gratitude,

Marek

 

Jay
Dropbox Staff
Go to solution

No worries, glad to have helped out. 

 

Enjoy your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropbox Staff
  • User avatar
    marek_wes Explorer | Level 3
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?