I did not get the 25GB storage from the Asus promotion

[StPokal]

Hi community,

after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing Dropbox accoungt but the 25GB never showed. Dropbox is still installed and I didn't do anything else.

Is there a way to still redeem the promotion? What did I do wrong?

Thanks in advance and best regards,

Jan

[Daphne]

Hi @StPokal, thanks for reaching out!

Was the app preinstalled on your device? Can you let me know where you received the notification that your device was eligible for this promotion?

If you haven't already, please check out this article to see if any of the info there helps.

Let me know what you find!

[StPokal]

Hi @Daphne,

I received the message that I was eligible when my notebook automatically started installing MyAsus. I was offered to login with my existing account instead of registering a new one. So I logged in but after that nothing ever happend and neither was I notified that i got more storage nor did I get it. I didn't have a Dropbox app installed on my device before I got the message and after login in during the installation process of My Asus I had a Dropbox app running.

I read the article and did everything as was posted. Since I got the message about the promotion I figured I would be eligible and wouldn't know why I wouldn't be.

Looking forward to your feedback,

StPokal

[Daphne · Accepted solution]

Thanks for checking on that @StPokal!

I'd be more than happy to look further into this with you, so I've reached out to the email linked with your profile here. When you have the chance, please check your inbox and get back to me there if you'd like to.

Cheers!

[IslaRose]

I bought two new ASUS laptops. Both were suppose to come with a 25gb promotion for one year.

I followed the instructions (as it was part of the initial computer set up, installing programs, updating etc) signed up for a new account (I have not had dropbox ever) installed on my computer, signed in etc. Yet, it says I only have 2gb of space. I have read some other articles about this with other computer brands but the steps they list are not helpful. I still can't get the space or see the promotion anywhere. 

Furthermore, I opted to skip this step with the second laptop (my daughters) and I've tried to go back in and see if it works on hers but now I cannot find it. It was a step in the initial windows setup so have I lost it on her computer as well? I've tried restarting the set up wizard, looking at dropbox, searching the computer for file tags but nothing. 

In terms of the other articles, I have no avatar in the top corner - my name appears in the bottom left. When i click it there is no "settings" only preferences, teams and help. I've looked through the preferences with no luck, please help!

[Daphne]

Thanks for posting @IslaRose!

Please take a look at this post when you have the time, and let me know what you find - cheers!

[lkm18]

Dear Community

I have exactly the same problem as mentioned above.

How to get the 25 GB for a year?

Cheers

Lotte

[Walter]

Hey there @lkm18; thanks for joining the discussion here.

If you've already checked the relevant Help Center article and still have issues with this, may we reach out via email to have a further look into this?

Thanks a bunch, Lotte!

[Antonio Q]

After buying a new Asus laptop which promised me one year free with 25GB Dropbox, for registering. I signed in with my already existing Dropbox account but the 25GB never showed. Dropbox is still installed and I didn't do anything else.

Is there a way to still redeem the promotion? What did I do wrong?

Thanks in advance and best regards,

Antonio Q

[Mark]

Have you completed all of the requirements of the course? 

www.dropbox.com/gs is usually one