I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

[BeAuMaN]

Hello,

I took some time to review the terms of your HP Promotion:

https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.

I purchased a HP 15t-dy200 Touch Laptop directly from HP's website on 11/26/2020. This laptop was assembled new on 12/03/2020, and was delivered on 12/10/2020. By all accounts it should have the 100GB Dropbox offer, however it only came with the 25GB offer through the pre-loaded software, which was added to my account.

Is there any way that support can fix this? I have receipts for my laptop purchase.

Thanks.

[sushilchawla]

I'm facing the same issue, purchased my laptop on 20 Jan 2021, followed the steps, but received 25 GB space. @Daphne if possible, can you take a look?

[Daphne]

Thanks for giving me a shout @sushilchawla!

I'd be happy to look into this with you, so I've just sent you a brief email. Please get back to me there to continue looking into this when you have a moment - cheers!

[bob2021]

Sounds like this may be an issue.  I too have experienced this situation with the HP promotion.

[Daphne]

Thanks for joining us here @bob2021!

Are you not seeing the space if you check your plan page here?

If not, can you check for your device's eligibility as per this article?

[bob2021]

I see an additional 25GB only.  I just purchased an HP laptop a couple of weeks ago, so I should be receiving 100GB???

[Daphne]

Thanks for checking on that @bob2021!

So we can look into this further, I've just sent you an email to the address linked with your profile here.

Please check your inbox when you have the time and we'll go from there - thanks!

[ClickChick]

I seem to be having the same problem.  I was supposed to get 100gb and only got 25gb.  I am also having trouble connecting my old computer to transfer data.  I would appreciate some assistance.

Thanks,

Carolyn

[Walter]

Hey @ClickChick; sorry to hear you're having issues with this.

May we reach out via the email address that's connected to your profile here on our Community so that we can have a further look into the matter?

[offer]

same here. i bought newly hp notebook omen and i received only 25 gb ? why? am i just bought refurbished notebook???

[ClickChick]

Walter, yes.  Please contact me.

Carolyn