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Lost bonus space

Lost bonus space

Bo JustMe
Helpful | Level 6
Go to solution

I use Basic Dropbox for almost 10 years. During my professional life I recommended dropbox to many colleagues, so I regularly owned an additional 0.5 GB because of that. Moreover, at some moment I bought a Samsung Tablet (10") and because of this purchase I got - from Samsung - an additional 5GB space on dropbox. So, in total my dropbox is about 9GB, from which about 65% is used. I can (could...) still save files on my dropbox, since I still "own" some 2.8GB free space.

Then, a few weeks ago I bought a new PC. Old one was getting too slow. New one is HP 2-in-1, core i7, 1Tb SSD and I started installing various software
programs on it.

Then I added dropbox to it. I was not really amused when I got a notification from the dropbox system that the maximum space that I could occupy is... only 2GB! This is of course not possible, since I already "owned" 9GB.

Not all my data has been copied on the new PC, and I am not able to store new data.

This does not work.

So, I suggested that they (dropbox) provide me again the previous 9GB and allow me to use all not yet used space (35%), just like it was before.

No reaction, no comment, ticket closed. "Sorry, no support for Basic Dropbox".

Stay away from it.

1 Accepted Solution

Accepted Solutions

Bo JustMe
Helpful | Level 6
Go to solution

Hm. (hesitating...)

I can't remember I ever instructed dropbox to make such a backup.

(Did dropbox initiated making this backup for some reason?)

Anyway, I don't need it. Deleted.

 

And, yes, you solved the problem!

 

Personal Dropbox space    -    Using 5.8 GB of 9.25 GB

Regular files (3.6 GB)     -     Shared files (2.2 GB)     -     Unused space (3.5 GB)
 
So, it looks like I got my 9.25 GB space back, of which 3.6 GB and 2.2 GB are used, and ... I have my 3.5 GB unused space back.
I dropped a 270 MB file in some folder and it appears after sync on dropbox.com.
You solved my problem. I thank you very - very - much.
(Too bad the regular support couldn't/wouldn't help me though....)
 

View solution in original post

11 Replies 11

Mark
Super User II
Go to solution

If you are only seeing 2gb @Bo JustMe you've signed in to a different account, or, accidentally set a new one up.

 

You can test that by going to www.dropbox.com/events - can you see any activity before you bought the new device? What about www.dropbox.com/account/security - does that show the previous devices connected? 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Bo JustMe
Helpful | Level 6
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The only thing I changed before using my new PC was my email address (because the old one was no longer valid.
Answer to your questions: yes and yes.

Jay
Dropbox Staff
Go to solution

HI @Bo JustMe, could you clarify what you mean by using a new email? Did you change that email directly on the Dropbox account when you were logged in?

 

What is your current quota total when visiting this page?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Bo JustMe
Helpful | Level 6
Go to solution

>> Did you change that email directly on the Dropbox account when you were logged in?

Right. The email that I used 10 years ago to register was not valid anymore. So, (I'm always logged on), I went to the dropbox website and changed my email address.

>> What is your current quota total when visiting this page?

Very confusing:

-----------------------------------------------------------------------

2 GB of storage to help you store and share files.

Your Personal Dropbox account is full  -  Using 10.3 GB of 9.25 GB

 
Regular files (8.1 GB)  --  Shared files (2.2 GB)
------------------------------------------------------------------------
(Thanks for your assistance... appreciated.)

 

Walter
Dropbox Staff
Go to solution

Hey @Bo JustMe, sorry to jump in here, but could you also take a look at your backups page and see if there are any folders taking up space listed there?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Bo JustMe
Helpful | Level 6
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One line:

 

Name      -      Status      -      Last backup           -               Size

PC                   Done                3/21/2023 3:14PM               4.51GB

 

Thats it.

Walter
Dropbox Staff
Go to solution

If you don't need the backup of that computer, you can delete it to make up some space @Bo JustMe 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Bo JustMe
Helpful | Level 6
Go to solution

Hm. (hesitating...)

I can't remember I ever instructed dropbox to make such a backup.

(Did dropbox initiated making this backup for some reason?)

Anyway, I don't need it. Deleted.

 

And, yes, you solved the problem!

 

Personal Dropbox space    -    Using 5.8 GB of 9.25 GB

Regular files (3.6 GB)     -     Shared files (2.2 GB)     -     Unused space (3.5 GB)
 
So, it looks like I got my 9.25 GB space back, of which 3.6 GB and 2.2 GB are used, and ... I have my 3.5 GB unused space back.
I dropped a 270 MB file in some folder and it appears after sync on dropbox.com.
You solved my problem. I thank you very - very - much.
(Too bad the regular support couldn't/wouldn't help me though....)
 

Walter
Dropbox Staff
Go to solution

I'm glad to heat it's sorted now and thanks for keeping me in the loop too @Bo JustMe 

 

See you around the Community and take care!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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