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My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Hi,
So it appears that there can be backups that don't show up in your backups page, but are actually still there taking up room. Dropbox support was able to identify it for me and send me a link that would get me to it directly. If you've initiated a backup of your PC that never finished you might have the same issue i did. If you go to the link posted below, and find there are directories there with stuff in them that might be the source of your issues. Once i removed them from dropbox online, my dropbox storage started was I actually had backed up an everything sorted itself. Hope this helps, if not escalating it with dropbox after the contact you will likely have them see a folder that you can't, which they can link you to directly.
Why do I get notificaion that I using 25.2 GB of 22.9 GB storage althought my entire Dropbox folder is only 18.2 GB?
- Megan
Dropbox Community Moderator
Hi luciferkhanh, welcome to our Community!
The best way for you to accurately check your storage is online, through your plan page.
When checking your Dropbox folder locally, there might be some discrepancies due to syncing issues, or settings that you chose.
For instance, if you chose to selectively sync a folder, that means you wouldn't see the folder locally inside your Dropbox folder, therefore it would appear smaller.
Do you use selective sync for any of your content?
I hope this helps!
