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New Mac, Dropbox App downloaded but can't see my files, syncing stopped due to not enough storage

New Mac, Dropbox App downloaded but can't see my files, syncing stopped due to not enough storage

kellylanspa
New member | Level 2

Screenshot 2023-02-03 at 8.42.09 AM.pngHi All,

I have a new Mac and I am trying to access files in my free Dropbox account. Eventually I want to transfer them all to my Mac.

It says it has stopped syncing due to not enough storage. But I have deleted many large files to make room. I can see the folders but when i click on them, there is nothing there. I think it is because it is not syncing.  I have no idea what to do. 

2 Replies 2

kellylanspa
New member | Level 2

I think if I could get it to sync, it would then know I have space available and I could access my files....

Jay
Dropbox Staff

Hi @kellylanspa, thanks for bringing this to our attention.

 

Is this error regarding storage coming from the Dropbox desktop application, the site, or from your OS itself for disk space?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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