cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to make sure we keep you updated on the ideas that other users have shared here on the Community? Us too! Check them out over here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Comments

No storage space but no files in dropbox

No storage space but no files in dropbox

SFT1
New member | Level 2

Hi,

I have a Dropbox Basic account that I have been using for years. Since a few weeks now, I am having issues.

 

Whenver I have received storage limit notifcations in the past, I was able to remove some files from my account to free up some space.

 

Now I am getting notifications that my account is out of space (I received an email, have a popup at the top of my screen when I'm looking at my files in my browser, and the desktop app says I am out of space) despite that there are no files currently in my dropbox. I haven't uploaded anything out of the ordinary or particularly large to my account.

Current displays:

Desktop app: 102.4% of 2.4 GB used. Can't sync "filename" (your dropbox is out of space).

 

Any ideas what the root cause is, or why my space usage is not displaying the correct storage? I am perplexed as to why things were operating smoothly and are suddenly not. 

1 Accepted Solution

Accepted Solutions

Re: No storage space but no files in dropbox

Rich
Super User II

@SFT1 wrote:

Do I just need to delete it or how do I disable backup?


The second link I provided shows how to disable the backup feature.

View solution in original post

14 Replies 14

Re: No storage space but no files in dropbox

Rich
Super User II

@SFT1 wrote:

Now I am getting notifications that my account is out of space ... despite that there are no files currently in my dropbox.


Check your Backups page. You likely have the backup feature enabled.

Re: No storage space but no files in dropbox

SFT1
New member | Level 2

Thank you Rich. This seems to be the issue. Do I just need to delete it or how do I disable backup?

 

Appreciate it.

 

Stefan

Re: No storage space but no files in dropbox

Rich
Super User II

@SFT1 wrote:

Do I just need to delete it or how do I disable backup?


The second link I provided shows how to disable the backup feature.

Re: No storage space but no files in dropbox

married2butthead
Explorer | Level 3

HI IM having this exact issue but it says backup is not on. Do you have another suggestion?

Re: No storage space but no files in dropbox

Jay
Dropboxer

HI @married2butthead, could you clarify that there's nothing that appears on this page on your account?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: No storage space but no files in dropbox

married2butthead
Explorer | Level 3
When I click on this page it says to upgrade my account. It says I'm using 2.24 GB out of 2.25. all my files are empty.

Re: No storage space but no files in dropbox

Jay
Dropboxer

What does the quota page say on your account? A screenshot of this would help greatly.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: No storage space but no files in dropbox

married2butthead
Explorer | Level 3

Re: No storage space but no files in dropbox

Riverside Range
Explorer | Level 3

Nope that did not work

 

Showed you in original message what the screen showed.

 

What next - maybe just delete that account????!!!

Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    Riverside Range Explorer | Level 3
  • User avatar
    Nancy Dropboxer
What do Dropbox user levels mean?
Need more support?