No storage space but no files in dropbox

[SFT1]

Hi,

I have a Dropbox Basic account that I have been using for years. Since a few weeks now, I am having issues.

Whenver I have received storage limit notifcations in the past, I was able to remove some files from my account to free up some space.

Now I am getting notifications that my account is out of space (I received an email, have a popup at the top of my screen when I'm looking at my files in my browser, and the desktop app says I am out of space) despite that there are no files currently in my dropbox. I haven't uploaded anything out of the ordinary or particularly large to my account.

Current displays:

Desktop app: 102.4% of 2.4 GB used. Can't sync "filename" (your dropbox is out of space).

Any ideas what the root cause is, or why my space usage is not displaying the correct storage? I am perplexed as to why things were operating smoothly and are suddenly not. 

[Rich]

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@SFT1 wrote:

Now I am getting notifications that my account is out of space ... despite that there are no files currently in my dropbox.

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Check your Backups page. You likely have the backup feature enabled.

[SFT1]

Thank you Rich. This seems to be the issue. Do I just need to delete it or how do I disable backup?

Appreciate it.

Stefan

[Rich · Accepted solution]

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@SFT1 wrote:

Do I just need to delete it or how do I disable backup?

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The second link I provided shows how to disable the backup feature.

[married2butthead]

HI IM having this exact issue but it says backup is not on. Do you have another suggestion?

[Jay]

HI @married2butthead, could you clarify that there's nothing that appears on this page on your account?

[married2butthead]

When I click on this page it says to upgrade my account. It says I'm using 2.24 GB out of 2.25. all my files are empty.

[Jay]

What does the quota page say on your account? A screenshot of this would help greatly.

[married2butthead]

https://photos.app.goo.gl/nXpBNPomZDSRHmHY7

Here is a screen shot

[Riverside Range]

Nope that did not work

Showed you in original message what the screen showed.

What next - maybe just delete that account????!!!