Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
I just got: Urgent: Your files have stopped syncing across your devices because your Dropbox is full —
Manage my acct says: Personal Dropbox space
Using 10.6 GB of 21.75 GB
Regular files (5 GB)Shared files (5.7 GB)Unused space (11.1 GB)
I do not use Backup. Everything seems to be working as usual. Why did I get this?
Where did you get it? Was it an email? If so is it genuine?
If you have nothing at www.dropbox.com/backups and its syncing OK I'd ignore
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Where did you get it? Was it an email? If so is it genuine?
If you have nothing at www.dropbox.com/backups and its syncing OK I'd ignore
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
It was an email and I now suspect it was phishing. It had a link for supposedly upgrading but luckily I did not click it. DB might want to warn other users. Everything on my DB seems to be working as usual. Thanks.
Hi @dhtax, to be honest, that sounds like a genuine email that would be sent out, although this would happen when your account is much closer to the full quota.
What was the full email address of the email you received.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!