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Re: Notice of full storage

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Notice of full storage

dhtax
Helpful | Level 5
‎02-10-2023 07:31 PM
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I just got:   Urgent: Your files have stopped syncing across your devices because your Dropbox is full —

 

Manage my acct says:  Personal Dropbox space
Using 10.6 GB of 21.75 GB
Regular files (5 GB)Shared files (5.7 GB)Unused space (11.1 GB)

 

I do not use Backup.  Everything seems to be working as usual.  Why did I get this?

 

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Mark
Super User II
‎02-11-2023 02:30 AM
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Where did you get it? Was it an email? If so is it genuine? 

 

If you have nothing at www.dropbox.com/backups and its syncing OK I'd ignore


 


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Mark
Super User II
‎02-11-2023 02:30 AM
Go to solution

Where did you get it? Was it an email? If so is it genuine? 

 

If you have nothing at www.dropbox.com/backups and its syncing OK I'd ignore


 


:penguin: - :penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

dhtax
Helpful | Level 5
‎02-11-2023 08:21 AM
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It was an email and I now suspect it was phishing.  It had a link for supposedly upgrading but luckily I did not click it. DB might want to warn other users. Everything on my DB seems to be working as usual.  Thanks.

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Jay
Dropbox Staff
‎02-13-2023 02:31 AM
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Hi @dhtax, to be honest, that sounds like a genuine email that would be sent out, although this would happen when your account is much closer to the full quota.

 

What was the full email address of the email you received.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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