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Over storage limit - really?

Over storage limit - really?

phil Ladds
New member | Level 2

I have a storage limit on my account of 5.75Gb and only 1 folder containing less than 2Gb. The deleted files have all been permanently deleted. Not sure where to find backups but I can't see any. I have also removed all shared folders (10Gb). On log in I am continually told that I have 12.75Gb storage and have exceeded my limit. This is not the case. I had hoped that a few days after deleting the wastebasket and all shared folders that the correct total would show, but no. Any ideas on how to reset things or see hidden files if that's what's causing the problem.

1 Accepted Solution

Accepted Solutions

phil Ladds
New member | Level 2

Thanks - good to talk to someone! I was not aware of how to access those pages but now I have:

 

BACKUP Shows that I have one  folder of 144 bytes and an external drive of 12.44Gb. This is the first time that I have seen this. On my desktop I checked the Dropbox (local) folder presuming this to be the external drive (?) - properties reveal 68970 files at 144Mb. So a mystery. Prior to recently deleting and moving folders I did have this much on the drive but no longer. I expanded the external drive to find a load of folders that I recognise and have elsewhere on my desktop so I think I can just delete it. Here goes. Gone - Plan tab now shows 149Mb out of 5.75Gb used.

 

So problem - solved - thanks for the direction

View solution in original post

3 Replies 3

Walter
Dropbox Staff

HI there @phil Ladds, sorry to hear you're having issues with this.

 

Could you have a look at your backups page and let me know if you see any files or folders listed there?

 

Also, what is your plan tab reporting in regards to your quota at the moment?

 

Keep us posted! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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phil Ladds
New member | Level 2

Thanks - good to talk to someone! I was not aware of how to access those pages but now I have:

 

BACKUP Shows that I have one  folder of 144 bytes and an external drive of 12.44Gb. This is the first time that I have seen this. On my desktop I checked the Dropbox (local) folder presuming this to be the external drive (?) - properties reveal 68970 files at 144Mb. So a mystery. Prior to recently deleting and moving folders I did have this much on the drive but no longer. I expanded the external drive to find a load of folders that I recognise and have elsewhere on my desktop so I think I can just delete it. Here goes. Gone - Plan tab now shows 149Mb out of 5.75Gb used.

 

So problem - solved - thanks for the direction

Walter
Dropbox Staff

No biggie @phil Ladds, I'm just glad I could help!

 

Thanks for keeping me in the loop too and see you around! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

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