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Space usage is incorrect

Space usage is incorrect

AleksandrMoskalev
Explorer | Level 3
Go to solution

Привет всем!

 

Нужна помощь. В моем дропбоксе уже давно занято по факту 50 мб. Но в аккаунте написано, что занято 3.15 ГБ. Как восстановить справедливость?)

---------------------

Hi all!

 

Help is needed. In fact, 50 mb have already been occupied in my dropbox for a long time. But the account says that 3.15 GB is used. How to restore?

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Привет, @AleksandrMoskalev, спасибо, что присоединился к нашему сообществу!

 

Возможно, вы когда-нибудь включали нашу функцию резервного копирования?

 

Видите ли вы какие-либо резервные копии, занимающие ваше место здесь?

 

Дайте мне знать, что вы найдете.

 

---------

 

Hey @AleksandrMoskalev, thanks for joining our Community!

 

Did you perhaps enable our backup feature at any point?

 

Do you see any backups taking up your space here?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

24 Replies 24

Hannah
Dropbox Staff
Go to solution

Привет, @AleksandrMoskalev, спасибо, что присоединился к нашему сообществу!

 

Возможно, вы когда-нибудь включали нашу функцию резервного копирования?

 

Видите ли вы какие-либо резервные копии, занимающие ваше место здесь?

 

Дайте мне знать, что вы найдете.

 

---------

 

Hey @AleksandrMoskalev, thanks for joining our Community!

 

Did you perhaps enable our backup feature at any point?

 

Do you see any backups taking up your space here?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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AleksandrMoskalev
Explorer | Level 3
Go to solution

Вроде бы не включал. Но это не точно. В любом случае я не вижу в своем аккаунте никаких резервных копий. Есть только две папки весом 50 мб.

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It doesn't seem to be included. But it is not exactly. In any case, I do not see any backups in my account. There are only two folders weighing 50 MB.

Hannah
Dropbox Staff
Go to solution

Не проблема, мы можем изучить это подробнее, если хотите.

 

Можем ли мы отправить вам электронное письмо?

 

-------

 

Not  problem, we can look into this further, if you want.

 

Can we send you an email?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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AleksandrMoskalev
Explorer | Level 3
Go to solution

Да, конечно.

-------------

Oh sure.

Nancy
Dropbox Staff
Go to solution

Привет @AleksandrMoskalev! Извините, что влез.

 

Я только что открыл для вас тикет в нашей системе. Когда у вас будет возможность, пожалуйста, проверьте свой адрес электронной почты и ответьте мне.

 

Спасибо.

---------------

Hi @AleksandrMoskalev! Sorry for jumping in. 

 

I just opened a ticket for you in our system. When you get the chance, please check your email address and reply back to me. 

 

Thanks.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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AleksandrMoskalev
Explorer | Level 3
Go to solution

Добрый день! 

Готово.

Semyon_SPB
Explorer | Level 4
Go to solution

Hello! I have the same problem.

 

The folders and files on my hard drive in my Dropbox are about 9GB, but the app says my files are almost 20GB when I have 16.8GB in my account.

 

 

Снимок экрана_20230207_044314.pngСнимок экрана_20230207_044340.png

Semyon_SPB
Explorer | Level 4
Go to solution

Hello!
I have 16.8GB in my Basic account, and at the moment Dropbox is saying it's full - 19,8 GB used. However, the Dropbox folder on my hard drive only contains about 9GB.
Снимок экрана_20230207_044314.pngСнимок экрана_20230207_044340.png

fo2_lejardinhotels
Explorer | Level 3
Go to solution

Dear Dropbox,

 

My Dopbox backup is empty but status is: Using 4.03 GB of 2 GB storage

 

All my files are around 900Mb!

 

What is going on?

 

2023-02-10_21-51-35(1).jpg

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