Storage Space
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Привет всем!
Нужна помощь. В моем дропбоксе уже давно занято по факту 50 мб. Но в аккаунте написано, что занято 3.15 ГБ. Как восстановить справедливость?)
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Hi all!
Help is needed. In fact, 50 mb have already been occupied in my dropbox for a long time. But the account says that 3.15 GB is used. How to restore?
Привет, @AleksandrMoskalev, спасибо, что присоединился к нашему сообществу!
Возможно, вы когда-нибудь включали нашу функцию резервного копирования?
Видите ли вы какие-либо резервные копии, занимающие ваше место здесь?
Дайте мне знать, что вы найдете.
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Hey @AleksandrMoskalev, thanks for joining our Community!
Did you perhaps enable our backup feature at any point?
Do you see any backups taking up your space here?
Let me know what you find.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Привет, @AleksandrMoskalev, спасибо, что присоединился к нашему сообществу!
Возможно, вы когда-нибудь включали нашу функцию резервного копирования?
Видите ли вы какие-либо резервные копии, занимающие ваше место здесь?
Дайте мне знать, что вы найдете.
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Hey @AleksandrMoskalev, thanks for joining our Community!
Did you perhaps enable our backup feature at any point?
Do you see any backups taking up your space here?
Let me know what you find.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Вроде бы не включал. Но это не точно. В любом случае я не вижу в своем аккаунте никаких резервных копий. Есть только две папки весом 50 мб.
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It doesn't seem to be included. But it is not exactly. In any case, I do not see any backups in my account. There are only two folders weighing 50 MB.
Не проблема, мы можем изучить это подробнее, если хотите.
Можем ли мы отправить вам электронное письмо?
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Not problem, we can look into this further, if you want.
Can we send you an email?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Да, конечно.
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Oh sure.
Привет @AleksandrMoskalev! Извините, что влез.
Я только что открыл для вас тикет в нашей системе. Когда у вас будет возможность, пожалуйста, проверьте свой адрес электронной почты и ответьте мне.
Спасибо.
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Hi @AleksandrMoskalev! Sorry for jumping in.
I just opened a ticket for you in our system. When you get the chance, please check your email address and reply back to me.
Thanks.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Добрый день!
Готово.
Hello! I have the same problem.
The folders and files on my hard drive in my Dropbox are about 9GB, but the app says my files are almost 20GB when I have 16.8GB in my account.
Hello!
I have 16.8GB in my Basic account, and at the moment Dropbox is saying it's full - 19,8 GB used. However, the Dropbox folder on my hard drive only contains about 9GB.
Dear Dropbox,
My Dopbox backup is empty but status is: Using 4.03 GB of 2 GB storage
All my files are around 900Mb!
What is going on?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!