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Sync issue with Basic plan after backing up an external drive

Sync issue with Basic plan after backing up an external drive

Hornby
New member | Level 2
Go to solution

My basic account has no more than 167MB files in Dropbox storage.
But sync doesn't work referring to the fact that I have already used all available space under my plan
. It happened some days ago when I attached  an external USD disk-storage to my home computer and DropBox automatically started downloading of all files on it to Dropbox storage, though I didn't ask him about that.
I cancelled default option of syncronizing external disks, but the Dropbox still refuses to sync files between my devices, as it did before. 'Cause still - lack of space. I guess the biggest part apparently is currently in use by the files that were already syncronized by the moment I cancelled it.
Being in my shoes, what would you do to fix that?
I can't even find a storage where files from my external disk were downloaded to delete them and free some space in the Dropbox cloud for the files I want to be sync'd between my devices.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @Hornby, thanks for messaging the Community!

 

Can you check to see if the backup was deleted from the site on this page?

 

Otherwise, check this page to see where the quota is being used up.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

2 Replies 2

Jay
Dropbox Staff
Go to solution

Hi @Hornby, thanks for messaging the Community!

 

Can you check to see if the backup was deleted from the site on this page?

 

Otherwise, check this page to see where the quota is being used up.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Hornby
New member | Level 2
Go to solution

Thank you, Jay
It's done / solved

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    Hornby New member | Level 2
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    Jay Dropbox Staff
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