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Unexplained storage use

Unexplained storage use

jedsters
New member | Level 2
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Hi, I got warnings I was running out of storage but couldn't find out why.

I've now deleted all my files and then permanently deleted them, but dropbox still thinks I'm using 1.3Gb of storage!

Why?

Where are all these files it thinks I have and how can I delete them?

I've tried looking online at Settings, Personal Account,  but don't seem to have a Plan column, just General then Security etc..

Thanks

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

In that case, you can have a look at the app's preferences under the Backup tab on your computers to see which one is being backed up @jedsters 

 

Let me know if that helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Walter
Dropbox Staff
Go to solution

Hey @jedsters, sorry to hear about this.

 

Can you try the direct link to navigate to your plan tab?

 

Also, do you see any folders taking up space in your backups page?

 

Keep us posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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jedsters
New member | Level 2
Go to solution

Thanks,

It appears I have something in backups of exactly the offending size! It is called simply PC and has a windows logo against it. I tried to delete it and not being sure what it is I selected 'I don't have acess' but I'm then given a message 'To unlink PC, click Settings on dropbox.com, go to the security tab, and sign out of the device '  

I'm not quite sure what is going on here. I do have my dropbox account linked to more than one PC.

Thanks!

Walter
Dropbox Staff
Go to solution

Do you see the name of the computer you've backed up to your Dropbox account in your Security page under the connected devices section  perhaps @jedsters


Walter
Community Moderator @ Dropbox
dropbox.com/support


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jedsters
New member | Level 2
Go to solution

There are 3 computers listed (or at least their s/n), but there is no indication of which one this 'PC' backup relates to. I'm assuming I've accidentally setup a backup so it is trying to backup my desktop, documents etc. on one of them.

Thanks

Walter
Dropbox Staff
Go to solution

In that case, you can have a look at the app's preferences under the Backup tab on your computers to see which one is being backed up @jedsters 

 

Let me know if that helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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jedsters
New member | Level 2
Go to solution

Thanks very much! Somehow I had indeed managed to enable backup on one of my PCs. Now that's disabled I've got my space back.

 

Walter
Dropbox Staff
Go to solution

Glad to hear it's  sorted now @jedsters 

 

Take care and see you around the Community! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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