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White Space Conflict

White Space Conflict

peter e.7
New member | Level 2
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I keep getting extra folders created labeled White Space Conflict

how can I get this to stop?

yes, I have reviewed the thread https://www.dropboxforum.com/hc/en-us/community/posts/203280795-How-to-erase-White-Space-Conflict-fo...

thanks

1 Accepted Solution

Accepted Solutions

Ed
Dropbox Staff
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Hi Peter

I recommend following up on the ticket if you still have questions - however, I believe your core issue with the White Space conflict may be something that would need to be investigated in the future as a new feature within Dropbox (rather than a bug). 




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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View solution in original post

12 Replies 12

Ed
Dropbox Staff
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Hi Peter

Have you read this help article https://help.dropbox.com/syncing-uploads/white-space-conflict ?

Let me know if this helps.




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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peter e.7
New member | Level 2
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Yes Ed, I did read that before I made my post.

I do understand how to fix the mess the Dropbox software creates, I have done it several times.

My question: How can I prevent this from happening? Better yet, will Dropbox repair the bug in their software?

Thanks.

 

Ed
Dropbox Staff
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Perhaps the best is to avoid saving files with the same name. You can add _ or - or number it if they have to follow some logic, example:

filename_a
filename_b

or

filename_1
filename_2




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Questions asked in the community will likely receive an answer within 4 hours!)

peter e.7
New member | Level 2
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Ed: that is not a very practical method considering the company wide long standing file naming conventions, we use spaces, and thousands of files getting changed and updated daily.

If there is something I can do in the software settings I would like to know.

Ed: What is your title "dropboxer"? Do you work for dropbox or are you a real user?

thanks, Peter

peter e.7
New member | Level 2
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crickets

 

The situation has gotten worse. this morning I found 25 GB of files and folders all labeled (White Space Conflict). pure trash. I deleted them all from my dropbox folder on my primary computer.

I did the same on my home computer...

I cleaned it out a few days ago. This floods my bandwidth at home and in the office, and it fills the folders.

If I can't get help I am going to have to quite using the sync tool on all of my computers.

peter e.7
New member | Level 2
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Ed:

re:https://help.dropbox.com/syncing-uploads/white-space-conflict
=== it really does not say much at all ===
What's a white space conflict?

If two files with almost the exact same name exist in the same folder of your Dropbox, but the only difference is an extra space in the name of the file, a white space conflict will occur. Dropbox would rather be extra careful about saving your file if the file name is not identical in any way, so it will create a copy of the file rather than replace the existing file. The most recently changed copy will be appended with "white space conflict".

To reconcile the conflict, either rename the conflicted file to something unique, or make sure you avoid renaming the file with an extra space or character the next time you save the file.

=========

not very helpful. We should be able to use any file name we choose. period. your software "thinks" there is an error, but there is None. Just save the file with the Same Name...

file names are often generated by the User Software. It Works. Dropbox is the problem.

Ed
Dropbox Staff
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Hi Peter

Apologies for the delay. I suggest you open a ticket with our support team on www.dropbox.com/support including details of the issue and filenames so they can assist you further. 

Thanks and apologies again!




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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Questions asked in the community will likely receive an answer within 4 hours!)

peter e.7
New member | Level 2
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done, support ticket submitted.

I don't know what file names you have problems with.

Currently, on this machine, in my dropbox folder I have 29 files, and 8 folders (containing 448 items) that have (White Space Conflict) appended. ... 8,752 items, totaling 2.7 GB...

I provided a link to this thread. I have no idea what else I can provide.

peter e.7
New member | Level 2
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I got a autoreply from dropbox support. Ticket #4349709: DB: White Space Conflict

I can not sign in with my dropbox email and password. If I change my password then I will have to setup multiple machines over again, I am not a happy person.

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    peter e.7 New member | Level 2
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