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I'm using Dropbox Pro ([account information removed]), and I really need to get large file (several few gbs files) as soon as possible. (Please refer: [file request link removed])
Since I'm a Dropbox Pro user, I thought I'm expected to be able to receive files larger than 2gb (up to 10 gb) as your document suggests: https://www.dropbox.com/en/help/9090.
However, when my clients tried to upload their files, it keeps saying that the limitation for file request is 2gb. I'm ahead of very important business deadline, so I really need you guys to figure out how to get my files.
This is not what I paid for!
Once you do, please let us know here with the ticket number ID.
Community Moderator @ Dropbox
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Of course they can @g02.
Are you having any specific issues with our File Requests feature?
If so, could you provide some additional information or screeenshots of any errors you might be getting that might help our investigation?
I'm only asking as submitters can send files up to 2 GB if the File Request was created by a Dropbox Basic or Plus account while this goes up to 20 GB when the File Request was created by a Business or Professional account.
I hope this clears things up a tad and I'll wait for your response in case I'm missing something.
Glad we could clear this up @g02!
As per your concern now, please have a look below:
For more information on our Plus plan please take a look here:
Or even here: https://www.dropbox.com/plans
I hope this helped!
For more info on available support options for your Dropbox plan, see this article.
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