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JayPeeGee303's avatar
JayPeeGee303
New member | Level 1
11 months ago
Solved

Dropbox folder on Mac is larger than it appears, why?

Hi

I'm quite new to this, so likely being a bit daft, but.........

I'm trying to manage storage space on my Mac to enable dropbox to sync. I'm currently seeing a dropbox error message..."Your hard drive space is low - Dropbox can't sync until you free some disc space on your computer"

There is a discrepancy between the dropbox folder size 155Gb and it's contents 38Gb.

Thanks

 

desktop
Mac
Storage space
  • JayPeeGee303's avatar
    JayPeeGee303
    11 months ago

    Hi

    I've just done safe start reboot and that appears to have resolved the issue.

    Thanks

     

6 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi JayPeeGee303, thanks for bringing this to our attention.

    Is it possible that you have files in the cache folder?

    You can try deleting it using these steps.

    Keep me updated with any progress!

  • JayPeeGee303's avatar
    JayPeeGee303
    New member | Level 1
    11 months ago

    Thanks for the quick reply.

    Yes I did have a cache folder there, which I deleted to trash bin.

    Not sure if this is meant to happen, but it quickly re appeared.

    Size of Cache folder is only 56Mb

    Original issue still exists.

    Thanks

    Justin

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Are you able to right click that folder in the Dropbox folder itself to see the properties to see that size?

     

    Do you have any files marked as online-only?

  • JayPeeGee303's avatar
    JayPeeGee303
    New member | Level 1
    11 months ago

    Hi

    I've just done safe start reboot and that appears to have resolved the issue.

    Thanks

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Excellent, thanks for the update. Enjoy your weekend!

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hi JayPeeGee303 , and welcome to the Dropbox Community 😊. I’m so glad to hear that your storage space is now reflecting the correct amount 💌 (sometimes a simple restart really does the trick 😉💡).

    By the way, I’m Theresa, a Community Manager here at Dropbox HQ. 🏢 I’m always curious to learn how our Community members are using Dropbox, it’s inspiring to hear your stories.

    If you’re open to sharing, feel free to reply here, or I’d be happy to follow up with you via email. 📩

    Looking forward to hearing from you 🤗.

    T 😺(Dropbox Community Manager)

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