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Why are my referrals ineligible?

Why are my referrals ineligible?

dr_boy
New member | Level 2

hello

I have at least 6 people that have accepted and downloaded DB from my invitations on same computer and network, i got first 2 bonus space 1GB then the residual marked as ineligable.. i dont know why 

I want my space. 

3 Replies 3

Jay
Dropbox Staff

Hi @ahmedakkhalaf, thanks for bringing this to our attention.

 

If the referrals are ineligible, then it could mean that they were activated from the same computer and network, which you've confirmed.

 

For the referrals to be valid, the users need to install the Dropbox desktop application on different machines on different networks.

 

If you have any further queries, feel free to message back.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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dr_boy
New member | Level 2

ok why then i got only the first 2 bonus GB 

Jay
Dropbox Staff

The system might have detected multiple attempts on the same computer and network, marking the subsequent attempts as ineligible.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    dr_boy New member | Level 2
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