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My referral shows as ineligible so I didn't get the bonus space
Hello, Dropbox Team: I recently recommended a colleague to sign up for Dropbox. She's a new user and accepted my referral, downloading the app on her computer. However, my referral status marked as ineligible. Also, her account only has 2GB of storage space without additional bonus 500MB. Could you please help resolve this problem and restore our bonus space? Thank you very much for your time and help. We look forward to your reply. Sincerely, Li
My referral is marked as ineligible
Dropbox Plan (Basic.) Device Dell Latitude Ref ticket no 25985012 marked as 'Solved'! It had not been solved, they just referred me here. Explanation: I have invited a colleague to join dropbox on 05/02/26 (email address removed) He has accepted by email link, downloaded the app to his laptop, and also added a file to the app. My bonus has not been added, it states ineligible. He did say he initially tried the email link on a MS Edge browser that needed to be upgraded. Maybe this interfered with the accept and sign in process? Please would you review and add my bonus.
Will I lose earned space if I upgrade temporarily and then downgrade?
Hi there, I currently have the basic, free plan wth 18GB of free space earned by referrals over the years. If I were to temporarily upgrade to a paid subscription and then downgrade back to the free plan again, would I lose the extra 16GB?Referral shows up as ineligible
Hi, there. This is Imran again. Throughout this year, I have successfully referred several friends to Dropbox. However, for some reason, when they complete the entire sign-up process and download the application, their status often shows as "ineligible" in my referral dashboard. I am very grateful to the Dropbox support team, as they have resolved this problem for me in the past. Unfortunately, I am encountering the same issue again and would appreciate your assistance in investigating and correcting the tracking for my recent referrals. Thank you for your attention to this matter.
