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I had earned bonus space for a total of a bout 7 Gb (referrals and school bonus). That has served me well for the past 10 years. Today, all of a sudden and without a warning, I get a message that my dropbox is full (3.1 Gb) and exceeds my storage space (2 Gb).
How can the earned space be restored?
I changed my account email address about 1 year ago, without affecting my dropbox storage. I have not change computers. I have tried help, chatbot, and community forum.
Please, can somone from dropbox check into this? Otherwise no help is accessible.
thanks for your quick response. I had added my extra promotional space more than 8 years ago and it would be rather unlikely that it expires now after all this time. I also did not receive any warning (email notification) that I am running out of space.
After this "storage space exceeded" scare, I deleted a lot of files on dropbox. Unfortunately, I inadvertently removed files in a shared folder that I meant to keep and which are now permanently gone unless I pay for a "Rewind" ....
However, now my extra space shows up again (see screenshot):
The only explanation I have is that I may have exceeded the extra space limit while I was moving files from my laptop via a shared dropbox directory. This may have triggered the "space exceeded" dropbox pop-up. Strangely enough, that did not show the actual space, but indicated that I exceeded 2 Gb (the slider diagram in the Account Plan tab was red, and said "Using 3.1 GB of 2 GB"). I knew I had more than 2Gb and was naturally worried that the extra space had suddenly disappeared.
I am relieved my extra space is not gone after all. It's just a pity that this intermezzo caused me to lose shared files I meant to keep.
I am not sure if I should accept my explanation as a solution.
After all, the mixed-up earned space accounting from dropbox was part of the problem: Pop-up alarm that allotted space of 2Gb was full, while my actual space was 7.88 Gb - which apparently I had exceeded). This mix-up has not been fixed.
Perhaps this message exchange can serve as a helpful warning to others, when actual earned space is not correctly shown.
I did not take screenshots of the "over-quota" status. The dropbox icon in the lower left tray alerted me that my space was full. It showed a yellow triangle, red cross (?), exclamation mark (not sure) and a pop-up message that my dropbox was full. It was immediately noticable when I started using my PC that morning.
You are correct: Even in case that my account went over-quota at some point, it should still be showing the actual space I have, and not the minimum 2GB. But in account settings, the entire "slider" diagram was red, with a maximum of only 2Gb shown.
This made me worry that my extra space had disappeared when in fact I had apparently exceeded my earned quota of 7.88 Gb. I also could not see by how much I had exceeded it. I remember seeing 3.1 Gb in the "over quota" screen. But did this mean I exceeded my earned space by 3.1 Gb or that I exceeded the (mistakenly) assumed 2 Gb space by 1.1 Gb?
Would be truly helpful if dropbox could fix this bug.
The removed folder is gone, I am afraid. Only "rewind" may help, but it's expensive.
No, I don't remember who owned the deleted folder. I'm afraid I was the owner.
Is someone looking into the incorrect space counting issue I experienced when I exceeded the extra space?
I just received an out-of-storage message.
It seems to me that I used to have a bunch more storage than I do now that I earned by inviting about 8 or 10 other users to sign up for new accounts. Has anyone else had storage that seems to have been taken away?
For more info on available support options, see this article.
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