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refer a friend bonus data not received

refer a friend bonus data not received

poojajain
Explorer | Level 3

refer a friend bonus data not received for any of my referrals since 2018. today also I sent referral and the other person accepted the referral, created account and installed dropbox but my account says ineligible.

 

Does anyone have any idea about it? I can't find any option to email support.

33 Replies 33

Mark
Super User II

Have they installed it on to a unique computer? It has to be a totally unique one? 

 

How much referral space have you already had @poojajain ?


 


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poojajain
Explorer | Level 3

yes I know that they downloaded the dropbox app as a part of accepting the referral and then installed it.

 

I don't know how much space I received from referrals but as I said earlier, I did not get extra space for some of my referrals and that is why I didn't sent referral to anyone from last 2 years but this time, I knew that someone was not using dropbox app so I sent referral link. But it seems like referral space is only provided for first few referrals only.

 

is there a limit of how much space can be given as referral bonus? can you help me get the referral bonus?

 

Thanks

Rich
Super User II

@poojajain wrote:

is there a limit of how much space can be given as referral bonus?


Yes, there is. You can earn up to 32 referrals. If you're on the Basic plan, each referral earns you 500 MB of space.

 


I know that they downloaded the dropbox app as a part of accepting the referral and then installed it.

But did they install it on a computer (not a mobile device), and did that computer ever have Dropbox installed on it before? It must be installed on a unique computer. Mobile devices don't count towards referrals.

poojajain
Explorer | Level 3

I did not referr so many people yet

 

yes this person installed on a computer and he did not have dropbox earlier.

 

are you from support team? can you check and give me that bonus space?

 

Thanks

Hannah
Dropbox Staff

Hey @poojajain, did this person also sign in to the Dropbox application with their account?

 

What's the referral's status on your plan page here?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Geoff S.10
Helpful | Level 5

I referred my son to Dropbox and he's happily using it, but I have not received the 500MB bonus.  How long does it take to receive it?

 

Also, I understand there's a bonus for downloading and installing Passwords.  Is there a special link for this?  I just installed Passwords but did not see anywhere to request a bonus.

 

Thanks,

 

Geoff

Mark
Super User II

For the referral what does www.dropbox.com/referral_status show?


 


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Geoff S.10
Helpful | Level 5

It says he did not yet install Dropbox, but this is my son's account and he uses my computer, so there will not be a separate install.  I have taught him how to log in and out of his Dropbox so we don't get our accounts confused.

Rich
Super User II

@Geoff S.10 wrote:

It says he did not yet install Dropbox, but this is my son's account and he uses my computer, so there will not be a separate install.


For a referral to be eligible, Dropbox must be installed on a unique computer (one that hasn't had Dropbox installed previously, and mobile devices do not count). Having him sign in on your computer would cause the referral to be ineligible.

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