Adobe not downloading online only files from projects

[TBirds]

Hi All,

 after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac update all files would auto download to be on my machine locally. I know there's an issue with full support for OS 12.3... any updates or solutions folks have found?

thanks 

[funwin]

Hi Walter, my understanding if we enable the new Mac OS api (how to guide here - https://help.dropbox.com/installs/macos-for-teams ) 

it will fix the problem? 

The dropbox article notes:

Your device must be running macOS 12.5 or later to use Dropbox for macOS on File Provider. However, using macOS 13+ is strongly recommended.

What if not every computer on your company teams is running MacOS 13+   ?? 

[Planet Nutshell]

That isn’t a solution anyway. The file provider option isn’t in my settings, nor is it present for many others as far as I know. We’re supposed to "contact our sales rep." Who is that? 

[Planet Nutshell]

This might provide helpful background info/context:

https://tidbits.com/2023/03/10/apples-file-provider-forces-mac-cloud-storage-changes/

[Nancy]

Hi everyone, I hope you’re all doing well, and thanks for your continued patience. 

I also wanted to share this Help Center article with you, which contains more details on the Dropbox support for macOS on File Provider.

[Pookeyblow]

When are we getting this update? This is insane. Nothing works like it used to!

[j2762mm]

Okay seriously is this update just not happening? 

This has gone on far too long, and then some. All the while we've been paying the same price, wasting so much time on a daily basis having to manually click to sync files - something that DID work properly when I first became a Dropbox customer.

If it's not coming I'd prefer to just know and begin the process of switching to something else. We're coming up on a year of this thread existing, for most of which time Dropbox has given timelines for implementation that never did happen. 

I think it's fair to say we've been more than patient with Dropbox here and I'm quite shocked at this coming from such a big company, seriously what is going on???? Hello????

[Megan]

Hey @j2762mm, sorry to hear about that, and I see where you're coming from!

We definitely listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.

I wanted to ask if you're using macOS on File Provider, where your Dropbox folder must be located in ~/Library/CloudStorage. 

Let me know more, thanks!

[j2762mm]

To my knowledge, no. In fact, in the settings I can now see a message saying I'm not eligible for File Provider at this time. 

[j2762mm]

Hello? Dropbox? Anybody there? TWO YEARS for a major feature that was broken and has taken way way longer than promised to fix it. So it's not coming? Can you just give some clarity here so we can decide what to do? I didn't want to switch but this is absurd. 

[Planet Nutshell]

Let’s transition this thread to discussing the best alternatives to Dropbox. What are we thinking? Google Drive, Box, iCloud? I’d love to know the best ones out there so I can start the migration.