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Hey @bertt, sorry to hear that you're also having trouble with this.
As a first step, could you please ensure that you've followed the steps below for the option to appear?
If you still don't see this option, could you try clearing your browser's cache and disabling third party browser extensions? Maybe that will do the trick.
Let me know how it goes!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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2TB, not 2GB!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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I'm on Firefox. The usual method of calculating size you outlined above does not work. Incognito mode in Firefox does not work either. Everything looks to be normal except.... no calculate size option.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi,
I'm having the same problem.
In Firefox, Firefox incognito and Chrome the button doesn't show.
Best,
Hey @bertt, sorry to hear that you're also having trouble with this.
As a first step, could you please ensure that you've followed the steps below for the option to appear?
If you still don't see this option, could you try clearing your browser's cache and disabling third party browser extensions? Maybe that will do the trick.
Let me know how it goes!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!