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Calculate Size is Unavailable

Calculate Size is Unavailable

ZooWest
Explorer | Level 4
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I'm on the 2GB plan. Calculate Size used to be available to me until recently. Now that option is nowhere to be found. 

1 Accepted Solution

Accepted Solutions

Lusil
Dropbox Staff
Go to solution

Hey @bertt, sorry to hear that you're also having trouble with this. 

As a first step, could you please ensure that you've followed the steps below for the option to appear?

  1. Sign in via the website.
  2. Select the Files tab.
  3. Click a column header.
  4. Choose the option Size.
  5. Hover over the folder and click the check box next the folder you’re interested in.
  6. The option to Calculate size should appear in the right sidebar.

If you still don't see this option, could you try clearing your browser's cache and disabling third party browser extensions? Maybe that will do the trick. 

 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

ZooWest
Explorer | Level 4
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2TB, not 2GB!

Lusil
Dropbox Staff
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Hi there @ZooWest!
 
If you’re trying to do this via the website, then please first ensure that you follow the steps outlined here. If this doesn’t work, try another browser, using incognito, and check that you’re not using any browser extensions. 
 
If the issue persists, please provide any additional details and screenshots (omitting personal info) so as to have a better understanding of your concern. 
 
Thanks in advance! :slight_smile:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

ZooWest
Explorer | Level 4
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I'm on Firefox. The usual method of calculating size you outlined above does not work. Incognito mode in Firefox does not work either. Everything looks to be normal except.... no calculate size option.

Lusil
Dropbox Staff
Go to solution
Thanks for getting back to me on this, @ZooWest
 
In order to have a better look into this matter with you, I’d kindly recommend moving this discussion to email due to account specific info required. For this reason, you can contact our Support team via email or I can contact you directly to the email address associated with your Forum profile. 
 
Please let me know how you’d like to proceed and I’ll make sure to get back to you as soon as possible. Thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

bertt
New member | Level 2
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Hi,

I'm having the same problem.

In Firefox, Firefox incognito and Chrome the button doesn't show.

Best,

Lusil
Dropbox Staff
Go to solution

Hey @bertt, sorry to hear that you're also having trouble with this. 

As a first step, could you please ensure that you've followed the steps below for the option to appear?

  1. Sign in via the website.
  2. Select the Files tab.
  3. Click a column header.
  4. Choose the option Size.
  5. Hover over the folder and click the check box next the folder you’re interested in.
  6. The option to Calculate size should appear in the right sidebar.

If you still don't see this option, could you try clearing your browser's cache and disabling third party browser extensions? Maybe that will do the trick. 

 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Top contributors to this post

  • User avatar
    Lusil Dropbox Staff
  • User avatar
    bertt New member | Level 2
  • User avatar
    ZooWest Explorer | Level 4
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