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Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
Hi @JohnK2, thanks for posting!
Could you send me a screenshot of the error that you're getting?
Also, what are the exact steps you're taking when you get this error?
When you mentioned opening the file through Excel, was this by opening the file through the Files app, or after exporting the file from Dropbox?
Keep me posted!
Community Moderator @ Dropbox
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Also, on my iPhone, I open dropbox and go to that combo file. Enter my password and get the result above. If i click on the "open" button, then I am able to open in Excel with my password. Never had to do this before my iOS upgrade yesterday. My wife's phone has the exact same issue. We are able to open on our macs but not our iPads or iPhones.
Glad to see I'm not the only one!
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