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Re: Decryption fails running iOS 14.2

Decryption fails running iOS 14.2

JohnK2
Collaborator | Level 8
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Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?

259 Replies 259

samker
New member | Level 2
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I have all my passwords in a file in dropbox, till a few day ago I could open the file through a password without problem  on the iphone (IOS 14.2), lately I receive the message "decryption failed null" I then have to open the original word file in dropbox and it functions correctly, what is the cause of this problem?

Iaincars
Helpful | Level 5
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Daphne

 

I suggest its nothing to do with dropbox. I have the same problem opening a password protected file from my email. Its only been aproblem since I updateded my iphone to 14.2. Detatching the file from email/dropbox etc and  then opening it using excel of the iphone works fine.

Stephen_NY
Helpful | Level 6
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Daphne, your response is not helpful.  If you have read the thread here, you can see that this is not about updating DropBox or MS.  It is about a compatability issues that is tied to iOS 14.2.  It also is not helpful to tell us to set up a ticket with Support because the Basic plan (which we have to pay for) does not allow us to set up a support ticket.  It only permits chat and email support.  Please, Daphne, get back to us on this thread about whether there can be a fix for this.  To tell us each to handle this individually is a cop-out and of no help to those of us with the Basic Plan.  It is not an individual issue but a compatability issue between DropBox and the most recent iOS update from Apple.

Iaincars
Helpful | Level 5
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Stephen I dont think its anything to do with dropbox. I have the same issue with files that have been nowhere near dropbox

Stephen_NY
Helpful | Level 6
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You are right, Iancars.  It clearly seems to be a glitch with iOS 14.2. I just hope that Apple can provide a fix with a new update or that the two companies can coordinate about the problem.  Luckily I can still access the password-protected files on DropBox through Word.

 

Lusil
Dropbox Staff
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Hey @Iaincars and @Stephen_NY, thanks for keeping us in the loop and for the additional information. 

 

Generally, for our team to have a better look into this and make sure that we investigate this accordingly for you, the best course of action is to continue via a ticket. 

 

If you would like to do this, we're more than happy to send you one, just give us a shout. 

 

Also, @samker, I moved your post here as your issue echoes what other users on this thread have described. 

 

Have a look around and give me a nudge if you have any questions or you'd like to further troubleshoot. 

 

Thanks everyone!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Stephen_NY
Helpful | Level 6
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Thanks, Lusil.  Please send me a ticket.  I can't quite figure out how to do this on the DropBox website.  

Lusil
Dropbox Staff
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No worries, @Stephen_NY!

 

I've sent you one, so when you have the chance, just check your inbox and we'll take it from there. 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

MissMC
New member | Level 2
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Hi
Issue just happened.
I can access all spreadsheets on all other devices.
On iPhone I can only access unprotected excel. The protected ones says failed (null).
Please help 🙂

Deacon Art
Helpful | Level 5
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I am having the same problem on IPhone 11 running IOS 14.2.
Need more support?