dropbox/iphone

[samker]

I have all my passwords in a file in dropbox, till a few day ago I could open the file through a password without problem  on the iphone (IOS 14.2), lately I receive the message "decryption failed null" I then have to open the original word file in dropbox and it functions correctly, what is the cause of this problem?

[Iaincars]

Daphne

I suggest its nothing to do with dropbox. I have the same problem opening a password protected file from my email. Its only been aproblem since I updateded my iphone to 14.2. Detatching the file from email/dropbox etc and  then opening it using excel of the iphone works fine.

[Stephen_NY]

Daphne, your response is not helpful.  If you have read the thread here, you can see that this is not about updating DropBox or MS.  It is about a compatability issues that is tied to iOS 14.2.  It also is not helpful to tell us to set up a ticket with Support because the Basic plan (which we have to pay for) does not allow us to set up a support ticket.  It only permits chat and email support.  Please, Daphne, get back to us on this thread about whether there can be a fix for this.  To tell us each to handle this individually is a cop-out and of no help to those of us with the Basic Plan.  It is not an individual issue but a compatability issue between DropBox and the most recent iOS update from Apple.

[Iaincars]

Stephen I dont think its anything to do with dropbox. I have the same issue with files that have been nowhere near dropbox

[Stephen_NY]

You are right, Iancars.  It clearly seems to be a glitch with iOS 14.2. I just hope that Apple can provide a fix with a new update or that the two companies can coordinate about the problem.  Luckily I can still access the password-protected files on DropBox through Word.

[Lusil]

Hey @Iaincars and @Stephen_NY, thanks for keeping us in the loop and for the additional information. 

Generally, for our team to have a better look into this and make sure that we investigate this accordingly for you, the best course of action is to continue via a ticket. 

If you would like to do this, we're more than happy to send you one, just give us a shout. 

Also, @samker, I moved your post here as your issue echoes what other users on this thread have described. 

Have a look around and give me a nudge if you have any questions or you'd like to further troubleshoot. 

Thanks everyone!

[Stephen_NY]

Thanks, Lusil.  Please send me a ticket.  I can't quite figure out how to do this on the DropBox website.  

[Lusil]

No worries, @Stephen_NY!

I've sent you one, so when you have the chance, just check your inbox and we'll take it from there. 

[MissMC]

Hi
Issue just happened.
I can access all spreadsheets on all other devices.
On iPhone I can only access unprotected excel. The protected ones says failed (null).
Please help 🙂

[Deacon Art]

I am having the same problem on IPhone 11 running IOS 14.2.