Decryption fails running iOS 14.2

[JohnK2]

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?

[Lusil]

Hey @MissMC, thanks for checking in. 

I moved your post here, where other users have also described this issue. 

Have a look around at what is mentioned, and let me know if you'd like to further investigate this with us. 

Also, @Deacon Art, I'd be happy to send you a ticket if you haven't gotten in touch with our Support team yet. 

Just give me a nudge, thanks!

[ltx]

Sorry, I really don’t understand why Lusil or Daphne cannot be proactive and submit the trouble ticket themselves to work with Apple to get this resolved. We know it’s a problem. Many of us have described having the same issue, gave the steps to reproduce the issue, and it was reported six days ago. All the information for Dropbox to start investigating is already here.

[ltx]

Btw, I tried to search how to submit a ticket, but the only thing that came up was viewing ticket history. I don’t see how to submit.

[Deacon Art]

Just open a ticket and fix it.

[Sguaraus]

Totally agree with Itx. Looking this like an iOS14.2 related issue, what's the use of opening a ticket with Dropbox support?? With all the issue related info available here from all the Dropbox users, Dropbox should talk directly to Apple in a much more effective way than we single Dropbox user can do. 

[206SA]

Hi, I have same . I have similar problem after update to iOS 14.2. Anybody has found solution?

[Iaincars]

Yes. I assume you have excel (office 365) also installed on your phone. When you get the null error message select the icon at top righthand side of screen. Its the square with upward arrow. You should then see excel as an option. Select this, enter file password and it works fine. Same for pw protected word files.

[bec3116]

Me too

[tflynn]

My situation was the same as JohnK2 experienced

[tflynn]

I tried an experiment. I put 2 excel spreadsheets on Dropbox. 1 of them I password protected, the other one I didn’t password protect. I was able to open the one that I didn’t password protect, but was unable to open the one that was password protected. I am able to open the password protected one on my computer, but not on my I-phone