We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorHey there everyone, thank you all so much for your updates here!
If anyone is still having this issue after ensuring the Dropbox and Excel app are updated, we'd like to have a look further into this with our team too.
Please submit a ticket with the team with the options available to you (based on your account's plan) here, and then let me know the ticket number you receive (eg. #1234567) so I can follow up with you there.
If you have any trouble submitting a ticket, just let me know and I can assist from my side.
Look forward to hearing back from you all - cheers!
Still no solution Daphne. Various reasons offered, and various work arounds - but the core issue is Dropbox failing to keep up with the Apple updates and deal with this. There are a lot of threads on this. Trying to start a ticket shows me all the unresolved threads that have been closed with unsatisfactory "solutions' - and most 'sulitions' are different! One Super User says Dropbox doesn't support decryption. The problem is that it USED to and now it doesn't. It's obviously been a problem for a few months and the best Dropbox can suggest is "not our problem, talk to Apple, or Microsoft, or anybody". Really?
Yeah really Kev. It's an Apple issue, not Dropbox. I would suggest you move on to Apple discussions.
Kev19,
I don't know why you and others think this is a Dropbox issue and are blaming Dropbox. I read this often despite the number of posts here and on the Apple and Microsoft Forums explaining that the issue is caused by a change in how Apple is handling these password protected files.
JohnK2 is correct, this was caused by Apple and will only be fixed by Apple - that is "if" they decide to revert back to their formal handling of these type of files.
Go find a work around solution that you like, there are a few mentioned on this Forum. I say one that you like because I am not convinced this was an oversight by Apple and therefore your personal work around solution may become your new way of opening these password protected files.
We all hate change that we perceive as a step backwards but unless we sit in the Apple Engineering/Design center, we may not fully understand the rationale behind them. I too hope this was a mistake but to be honest, I rather like my work around for the reasons I have already posted on this site. It is now my go to solution and I don't even find myself trying it the old way due to the new way having more benefits.
So Kev19 and others, get on board and move forward, its 2021 and we all want to leave 2020 behind us :grimacing:
- Happy New Year Martz and all. This is simply not a Dropbox issue and to be angry with them has no purpose. Apple changes the way the handle encrypted files. It is impacting almost all 3rd party apps trying to open encrypted files. Martz is correct either Apple will fix this because it was a bug in dev or it is now intentional behavior. Either way Apple has to solve this if the choose. The workarounds work and may be more secure so I would move on from compiling to Dropbox. Take your message to Apple.
If my boot lets in water, the boot is not up to the job. I shouldn’t have to cover my boot in a plastic bag, except in an emergency. Apple provides the environment, Dropbox is a service. IMO Dropbox needs to adapt its service to the environment, or at the very least, work to change the environment. Blaming the other guy for months is pointless and unhelpful. The workaround is a plastic bag. Dropbox is no use to me if it can’t sort this out.
Oh wow! Dropbox doesn't support decryption?? Isn't that how hackers get through?
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
