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Forum Discussion
JohnK2
6 years agoCollaborator | Level 8
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
- 5 years ago
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
TimmyD59
5 years agoExplorer | Level 3
i have same issue - only mechanism I find that works is to use the (open) button at bottom middle of iphone screen and that opens with excel and i can input password. The error seems to have something to do with IOS 14.x (I'm on IOS 14.3), dropbox and MS apps....
Stephen_NY
5 years agoHelpful | Level 6
It's a bit troubling that Apple just did an iOS update (14.3). I downloaded it onto both my iPad and iPhone. But it didn't fix the problem with opening password-protected documents on DropBox. WTF? It also makes me wonder whether DropBox communicatred with Apple about the problem. Aargghhh... I had expected an update would resolve the issue. Ah well. We will continue to have to do the workaround in the meantime. PLEASE DropBox admin... speak with Apple about the problem!
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