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mickey_muds's avatar
mickey_muds
Helpful | Level 6
6 years ago
Solved

Desktop Syncing from Cloud Stuck / Takes Forever

Its been days now that my desktop dropbox isnt syncing with my Dropbox account.  Several camera pictures were taken from my phone have been uploaded to the cloud network but unable to sync my desktop...
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  • mickey_muds's avatar
    mickey_muds
    6 years ago

    After several attempts of troubleshoting, trial and error on several settings...

     

    uninstall / reinstall desktop application

    unlink / relink my computer

    proxy / no proxy

    fix hardlinks and permissions

    reset OS folder location and reset file warning options

    leaving laptop online for days and nights waiting to sync from the cloud...

     

    ....

     

    finally it synced. Unfortunately, root cause still unknown and no direct solution was identified for this issue.  Thank you.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi @mickey_muds, I just wanted to jump in and ask if you could confirm for us that you're running the latest stable version of the desktop app (100.4.409)?

 

If you are, could you also have a look and see if the photos/files you're trying to sync contain any incompatible characters? 

 

Let us know what you find, thanks!

mickey_muds's avatar
mickey_muds
Helpful | Level 6
6 years ago

Hi Lusil,

 

Yes, I have been using the latest version 100.4.409 ever since.  I have reinstalled the application twice as part of my earlier troubleshooting.  Here is the screenshot from my taskbar.  Prior to June 22, all camera uploads files were sync so I don't think its due to the filename format created by my phone.  Nevertheless, please feel free to assess.  Thank you for the help.

 

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