Dropbox Problem with Preview Pane in Windows 10 Explorer.

[Conkerah]

Just wondering if anyone has encountered a strange problem, the issue is when in MS Windows Explorer > Navigating to Dropbox Folders and having Windows Preview Pane opened in Windows Explorer. The file shows up on the preview pan, but once you click away or continue to the next file then go back to the previous file the preview pane doesn't show a preview no longer.

The work around ive found was to right click on the file and set to online - only in which case it allows for 1 preview pane viewing then it no longer works until i do it again. 

Is there a better solution to this issue? 

[CouruDavance]

hello,

Of course rebooting with no more success. Same problem after uninstall/reinstall.

App version Dropbox v161.3.4815 windows 10

Hope you will have the anwser.

Thanks for your help.

[Hannah]

Hey @CouruDavance, sorry to jump in here.

It looks like you have the beta version of the Dropbox application installed on your computer (xxx.3.xxxx).

Can you turn off "early releases" in your account settings and then reinstall the stable version of the app, to see if that helps?

[CouruDavance]

I do that with no more success. Reinstall stable release, reboot.

Now it is v159.4.5870

Thanks for your help.

[Hannah]

Thanks for the update here.

Do you perhaps have any  security apps that might be interfering with Dropbox, like an antivirus, firewall, VPN, etc.?

If so, can you temporarily disable them, to see if that helps?

If not, you can give our offline installer a try as well.

[DixbiX]

Same preview issue 😞

windows 10 

Dropbox 166.4.2920

Ticket opened few months ago. same answer from Dropbox : Third party app causing this issue !!!

[CouruDavance]

It seems that support didn't want to help us ! it's easier to say "it's a third party app causing this issue". "Circulez, il n'y a rien à voir"

[christophertaylor]

we are also experiencing this issue - preview pane not working for all file types. windows 10

[Megan]

Hi @christophertaylor, how are you today? 

 
Would you mind sending me a couple of screenshots re-creating the behavior you mentioned? 

Also, what version of the app do you have installed, and what's your app's syncing status currently? 

Keep me posted.