I am logged in but I cannot access my files due to error

[Stella_G]

I am logged in but I cannot access my files. I get a message:

"Error

Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home."

I am only using it in my personal computer.

Could somebody please help me?

[Nancy · Accepted solution]

Hey @Stella_G! Hope you’re doing well. 

Are you getting the same error on multiple browsers? 

If yes, have you also tried an incognito window? 

Let me know what you find.

[Stella_G]

Thank you very much for your prompt responce. It's highly appreciated!

I tried the incognito window and I have access.

Have a good day,

Stella

[Nancy]

Glad to hear that helped, Stella! You may want to check your default browser for any pending updates, and clear its cache, as this seems to be browser-related. It may help with accessing your Dropbox files from there again.

Have a wonderful day, as well!