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I deleted the dropbox app off my desk and now I can't open my files.

I deleted the dropbox app off my desk and now I can't open my files.

DD2022
Explorer | Level 3

I deleted the dropbox app off my desk and now I can't open my files. Now I can't even make a new folder on my desktop page, located any of my files, downloads or documents. I've contacted Apple and have been trying to get their help for the past 5 hours and they said it's probably because I had DropBox and it changed the files on my computer. Now that I have updated to Monterey I can't get any of my files and worst of all I didn't back up my computer.

 

PLEASE HELP

11 Replies 11

Nancy
Dropbox Staff

Hey again, @DD2022!

 

Can you also take a look here and let me know if you can see any events that are related to your backup folders? 

 

I’d like us to check if there’s any trace of the missing content there, as well. 


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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RachelFarina
New member | Level 2

I would like to reply that this happened to me today, and it is horrifying.

I was able to retrieve my files, but before doing that my entire downloads, desktop were unaccessble, I couldn't save or access anything, and even if I took a screenshot it would not download it. 

Needless to say, the fact that syncing and installing DropBox literally compromises your entire machine is absurd and ludicrous and not worth any money whatsoever. 


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Top contributors to this post

  • User avatar
    RachelFarina New member | Level 2
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    Nancy Dropbox Staff
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    DD2022 Explorer | Level 3
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    Hannah Dropbox Staff
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