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"There was an error downloading your file" when downloading from the site

"There was an error downloading your file" when downloading from the site

HOLCIM-M_Hamilton
Helpful | Level 5

Error message "There was an error downloading your file". 

 

I am trying to download some pdf files from my Dropbox but am unable to get them to download.

I have tried two different browsers, but one produces the error message, and the other does nothing. 

File sizes are 3 MD each. stored in the all files folder. 

I can view them but am unable to download them to pass them along to a client who cannot use dropbox. (Contract constraints).

Thank you. 

1 Accepted Solution

Accepted Solutions

HOLCIM-M_Hamilton
Helpful | Level 5

Hi Nancy, 

Our IT guys have discovered the issue. The security division has blocked our ability to download from Dropbox for now. They are working to resolve the issue. Apologies.

View solution in original post

6 Replies 6

Jay
Dropbox Staff

Hi @HOLCIM-M_Hamilton, thanks for messaging today!

 

Just to be 100% certain, are these files being downloaded from a shared link on the website, or directly from your own Dropbox account when you're logged in?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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HOLCIM-M_Hamilton
Helpful | Level 5

Hi Jay,

I am logged into my own account. See screenshot below:

Capture SNIP - DROPBOX 1.PNG

I am using chrome but have also tried edge. Have tried other files that have worked in the past as well with the same result. Haved used the website in this manner before. Unsure why it no longer works. 

Our onsite IT system will not allow us to install the PC app on our PC's. 

Nancy
Dropbox Staff

Hi from me too, @HOLCIM-M_Hamilton. Out of curiosity, have you checked this from an incognito window, as well?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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HOLCIM-M_Hamilton
Helpful | Level 5

Hi Nancy, 

Sorry that also did not work:

Capture SNIP - DROPBOX 2.PNG

Nancy
Dropbox Staff

Hmm, I see. Let’s try something else then.

 

What I’d like you to do is clear your main browser’s cache, and check if there are any pending updates to be installed. 

 

Also, please restore it to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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HOLCIM-M_Hamilton
Helpful | Level 5

Hi Nancy, 

Our IT guys have discovered the issue. The security division has blocked our ability to download from Dropbox for now. They are working to resolve the issue. Apologies.

Need more support?
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    HOLCIM-M_Hamilton Helpful | Level 5
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    Nancy Dropbox Staff
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