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HOLCIM-M_Hamilton's avatar
HOLCIM-M_Hamilton
Helpful | Level 5
2 years ago
Solved

"There was an error downloading your file" when downloading from the site

Error message "There was an error downloading your file".    I am trying to download some pdf files from my Dropbox but am unable to get them to download. I have tried two different browsers...
Download
Web
  • HOLCIM-M_Hamilton's avatar
    HOLCIM-M_Hamilton
    2 years ago

    Hi Nancy, 

    Our IT guys have discovered the issue. The security division has blocked our ability to download from Dropbox for now. They are working to resolve the issue. Apologies.

HOLCIM-M_Hamilton's avatar
HOLCIM-M_Hamilton
Helpful | Level 5
2 years ago

Hi Nancy, 

Sorry that also did not work:

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hmm, I see. Let’s try something else then.

 

What I’d like you to do is clear your main browser’s cache, and check if there are any pending updates to be installed. 

 

Also, please restore it to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

  • HOLCIM-M_Hamilton's avatar
    HOLCIM-M_Hamilton
    Helpful | Level 5
    2 years ago

    Hi Nancy, 

    Our IT guys have discovered the issue. The security division has blocked our ability to download from Dropbox for now. They are working to resolve the issue. Apologies.

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