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HOLCIM-M_Hamilton's avatar
HOLCIM-M_Hamilton
Helpful | Level 5
1 year ago
Solved

"There was an error downloading your file" when downloading from the site

Error message "There was an error downloading your file".    I am trying to download some pdf files from my Dropbox but am unable to get them to download. I have tried two different browsers...
Download
Web
  • HOLCIM-M_Hamilton's avatar
    HOLCIM-M_Hamilton
    1 year ago

    Hi Nancy, 

    Our IT guys have discovered the issue. The security division has blocked our ability to download from Dropbox for now. They are working to resolve the issue. Apologies.

HOLCIM-M_Hamilton's avatar
HOLCIM-M_Hamilton
Helpful | Level 5
1 year ago

Hi Jay,

I am logged into my own account. See screenshot below:

I am using chrome but have also tried edge. Have tried other files that have worked in the past as well with the same result. Haved used the website in this manner before. Unsure why it no longer works. 

Our onsite IT system will not allow us to install the PC app on our PC's. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi from me too, HOLCIM-M_Hamilton. Out of curiosity, have you checked this from an incognito window, as well?

  • HOLCIM-M_Hamilton's avatar
    HOLCIM-M_Hamilton
    Helpful | Level 5
    1 year ago

    Hi Nancy, 

    Sorry that also did not work:

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hmm, I see. Let’s try something else then.

       

      What I’d like you to do is clear your main browser’s cache, and check if there are any pending updates to be installed. 

       

      Also, please restore it to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

      • HOLCIM-M_Hamilton's avatar
        HOLCIM-M_Hamilton
        Helpful | Level 5
        1 year ago

        Hi Nancy, 

        Our IT guys have discovered the issue. The security division has blocked our ability to download from Dropbox for now. They are working to resolve the issue. Apologies.

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