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HOLCIM-M_Hamilton's avatar
HOLCIM-M_Hamilton
Helpful | Level 5
1 year ago
Solved

"There was an error downloading your file" when downloading from the site

Error message "There was an error downloading your file".    I am trying to download some pdf files from my Dropbox but am unable to get them to download. I have tried two different browsers...
Download
Web
  • HOLCIM-M_Hamilton's avatar
    HOLCIM-M_Hamilton
    1 year ago

    Hi Nancy, 

    Our IT guys have discovered the issue. The security division has blocked our ability to download from Dropbox for now. They are working to resolve the issue. Apologies.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi from me too, HOLCIM-M_Hamilton. Out of curiosity, have you checked this from an incognito window, as well?

HOLCIM-M_Hamilton's avatar
HOLCIM-M_Hamilton
Helpful | Level 5
1 year ago

Hi Nancy, 

Sorry that also did not work:

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hmm, I see. Let’s try something else then.

     

    What I’d like you to do is clear your main browser’s cache, and check if there are any pending updates to be installed. 

     

    Also, please restore it to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

    • HOLCIM-M_Hamilton's avatar
      HOLCIM-M_Hamilton
      Helpful | Level 5
      1 year ago

      Hi Nancy, 

      Our IT guys have discovered the issue. The security division has blocked our ability to download from Dropbox for now. They are working to resolve the issue. Apologies.

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