I downloaded my files and got a corrupt file

[MJoseMijangos]

Hi,

I had to register again to try and solve this issue cuz I really want to recover my files. I had videos and photos  very important to me and I can't believe I lost them now. So, please, anyome, if you can help me I'll be really thankful!

So, first, I decided to delete my previous account. For reasons, I had Dropbox for a long time and I had 5GB of space. I downloaded this files and decided to delete my previous account. In part, I am to blame for not checking before deleting my account... But the file I downloaded, didn't give me any sort of error and neither Dropbox told me I could or couldn't download my files. So, I did what I'm used to do. Grab a folder, download that folder and then delete the files.

So, now it turns out that the file I downloaded around 2GB, can't be opened. It doesn't show me any files, even though the zip says it has a little over 2GB of files. Please help! Is there a way I can recover my files?

[Rich]

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@MJoseMijangos wrote:

I decided to delete my previous account. ... Please help! Is there a way I can recover my files?

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If you deleted your account, there's no way to recover files from that account. The account and any files in it would already be gone.

[MJoseMijangos]

I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it?

[Rich · Accepted solution]

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@MJoseMijangos wrote:
I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it?

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Nothing from the Dropbox side as you already deleted the account. I'd try opening the Zip file on another computer, or maybe use a different software such as 7Zip, Winrar, etc., to see if they can open it.

[MJoseMijangos]

Well... thank you so much for your answer! I'll try using other software!

[RajeshVictor]

Yes whatever files I download it's not downloaded and msg pop up that download failure. Can anyone help me.

[Hannah]

Hey @RajeshVictor , sorry to see you're having this issue.

How large are the files you're trying to download?

Have you tried from a different browser or a private browsing window, to see if that works?

[RajeshVictor]

The same happened with me.

[RajeshVictor]

You are absolutely Correct.

[Hannah]

Hey @RajeshVictor , just to clarify, did trying from a different browser help at all?