Ios11.0.1 “Cannot save file” error saving from Office apps to Dropbox

[Cjmmaclaw]

As of Jan 16 I am still getting the same error message.

[Maple]

Hi jmc25,

The bug was a server side one and not related to the Dropbox iOS app.

[Maple]

Hi Cjmmaclaw,

Does your case look exactly like the screenshots that was provided? Microsoft Word app as well? And the error message “Cannot Save File. That file name wont work because it includes invalid characters or it’s too long. Please try a different name. “?

[hale081852]

I am using IOS 11.2.2 and am getting the same error.

[Maple]

Hi hale081852,

What is the exact error message you're getting? Can you share a screenshot?

[misterDB]

I have the exact same problem after upgrading to new IOS.

error message:

"can not save file"

office can not save a copy of the file just now. try again later (translated from my local language error msg)

[Maple]

Hi misterDB,

Can you share some screenshots of the flow that gives the error?

[Juliemelbourn1]

I’m still having problems amending and saving word docs in my Drop Box on my phone. If the problem has been fixed is there something I need to do now? Thank you

[Opedrosa]

This happens if I create a new file and try to save it to Dropbox. I have a similar problem when I try to save a Word or Excel file into Dropbox. 

This happens if I open a file from an email and try to save it. It creates the file but I get the yellow message and later cant open it again.

[MD17]

Hi, I'm having the same problem described. Have anyone find a solution? Thank you in advance!