cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to make sure we keep you updated on the ideas that other users have shared here on the Community? Us too! Check them out over here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Reply and help

Make Available offline not Working on iPhone

Make Available offline not Working on iPhone

Uneze
Explorer | Level 4

For years i've been using the "make available offline" feature on my iPhone (latest ios/updates). I'm a musician and always dump demos into a folder to listen to on the go. It's always set to "Make Available Offline". For years it's been fine but for at least the last few months new tracks aren't uploading like they used to and one's that have been there for years are constantly in an uploading queue. I'll be away form wi-fi and There will be Yellow Triangle symbols beside each file with an exclamation inside always telling me to "refresh for update" which sometimes doesn't do anything. here's a couple screen shots of what i see every-time i go to use it . First there's the yellow triangle and then sometimes it goes to downloading EVERYTHING... It's always in this process. very annoying. thanks

IMG_8224.PNG

IMG_8225.PNG

  

4 Replies 4

MS Word will not save offline changes back to Dropbox

EvanNearTheRiver
Explorer | Level 3

I have recently encountered an issue with MS Word on the iPad not syncing changes made offline to Dropbox.

What happens is this

1) I open a document in Dropbox using MS Word while online  [often before boarding a flight]

2) While offline I make edits [sometimes a lot 😞 ]

3) When I return to a known wifi network and open Word again, it retrieves the earlier saved version of the document, and the changes made while offline vanish

 

Has anyone encountered a similar issue, and found a solution?

Re: MS Word will not save offline changes back to Dropbox

Megan
Dropboxer

Hi @EvanNearTheRiver@Uneze, welcome to our Community! 

 

Which Dropbox version do you use on your iPad? Have you tried cellular data in order to update your files, and to see if the problem persists there too?

 

If I were you, I'd also try to clear the app's cache, from its settings.

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: MS Word will not save offline changes back to Dropbox

Uneze
Explorer | Level 4

hi - not finding any options to dump the Cache in the iPhone settings. 

Re: MS Word will not save offline changes back to Dropbox

Walter
Dropboxer

Hey @Uneze, could you try navigating to the “Personal” or Account tab in the mobile app and then tap the gear icon in the upper-left corner of the screen?

 

From there, you should be able to select “Clear Cache”.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
  • User avatar
    Uneze Explorer | Level 4
  • User avatar
    Megan Dropboxer
  • User avatar
    EvanNearTheRiver Explorer | Level 3
What do Dropbox user levels mean?
Need more support?