View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Hi there, I have my dropbox installed in a way that there are just "emtpy" files on my computer and the real MB's are in the cloud, once I open them on my computer with Finder (Mac) I get the real MB's on my computer. Now I want to move a part of the files on Dropbox to another cloud solution. I do this in Finder because this is easy: just drag and drop it in Finder. But when I do this from the Dropbox map to het Nextcloud map, the files remain empty on the Nextcloud map, but I also want to move the 'real' mb's from the dropbox cloud to the nextcloud map. How can I do that?
Hope I explained the problem clearly enough?
Hi @Doris7
The only way to do this is to download the files locally to your computer first by making them 'Available offline' and then transferring to the other system.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi @Doris7
The only way to do this is to download the files locally to your computer first by making them 'Available offline' and then transferring to the other system.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Thank you, this was in fact much quicker then I thought it would be!
I did this and it worked but not for all files. I can't get several files offline? I choose 'make it available offline' but this didn't work, I keep on seeing the blue icon instead of the green icon. In Finder it says it has 0 bytes (which is correct because it is in the dropbox cloud), but even clicking on it doesn't download it. I checked it online and I can open it in the browser, so whats wrong with these files?
Hey @Doris7, perhaps the files are taking a while to sync.
If you hover over the Dropbox icon in your menu bar, what's the sync status of the app?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!