No sound on my uploaded videos

[beauknowsdiddly]

Hey Everyone.

So I'm no longer getting sound with my uploaded audio and video. They were working fine yesterday. Maybe there's some setting or something that I hit by mistake? I've deleted and re-uploaded some of them several times. They work fine on my PC. Windows 11. What else could it be?

[beauknowsdiddly]

Here's a link to one

https://www.dropbox.com/s/u1wwvwrviful47i/Sounds%20of%20Silence2.mp4?dl=0

Sorry I just figured out how to "edit" my posts. So when I download it, the audio is just fine.....

I've also sent the link to someone else who does get sound. It's just odd, everything else works on my computer sound wise. All my media players and anything else that has sound. Only Dropbox doesn't work.

[Rich · Accepted solution]

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@beauknowsdiddly wrote:

I've also sent the link to someone else who does get sound. It's just odd, everything else works on my computer sound wise. All my media players and anything else that has sound. Only Dropbox doesn't work.

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Plays fine for me as well, both on the Dropbox site and when downloaded. Tried a different browser, just to eliminate that as the issue?

[Jay]

Hi @beauknowsdiddly, it sounds like there might be a codec issue on your device, where the browser or app isn't able to play the video as is.

[beauknowsdiddly]

@Rich

Thanks Rich I'll try that now!

And how do I do the "quote" thingy here? lol

[beauknowsdiddly]

Okay Rich,

I used Microsoft Edge and it works! So it's a chrome issue. Well what the heck? Why is it all of a sudden not working in Chrome? It's been working in Chrome just fine up until today!?!? Whoa, youtube's not working in Chrome either, what the heck?

[beauknowsdiddly]

AHA!! Somehow Chrome was muted in my Windows Volume mixer. No clue how that could've happened... Thank you everyone!

[beauknowsdiddly]

Thank you Rich!

If you didn't recommend switching browsers I never would've figured it out!

[cmosley1290]

Why can't I hear any sound when I try to listen to the video in my Dropbox?

[Hannah]

Hey @cmosley1290, thanks for bringing this to our attention.

Can you let us know where this is happening?

Is it our website, the mobile app or your local Dropbox folder (desktop app)?