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So I have client that failed to download her images from the link I provided over 5 months ago. I deleted the folder, god knows, I don't even know how long ago and she contacted me a week ago and asked if i can resend the images. For some reason I cannot find them on ANY of my drives... so I am HOPING i can bring them all back up into my dropbox? Should I restore my dropbox back a couple of months? Would that work? Is there no one I can directly contact?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I would like to get all files I ever uploaded to drobox restored, especially ones that were auto uploaded from camera gallery.
will pay of a subscription.
Can anyone from drobox help? those files are all older than 30 days
@damdam7 wrote:
I would like to get all files I ever uploaded to drobox restored ... those files are all older than 30 days
Unfortunately, that won't be possible. Once beyond your recovery period, files cannot be restored.
Also note that upgrading after the fact does not extend the recovery time for files that have already been deleted.
Hi everyone! Can you please help me? Is there any case I can get back deleted photos over than 6 years? Thank you !
Hi @dimitra vidinioti, thanks for posting here!
What is your subscription while we speak?
I'm afraid that it's highly impossible to restore content that has been deleted that far back. Unless you have a plan with EVH that would allow that.
Let me know!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi and thank you Megan
What is a EVH?
EVH is a very, very old feature called 'Extended Version History' (also known as Pack-Rat) which at the time allowed unlimited recovery of files and documents (and the became 365 days). However, its not been available to purchase or use for many years and was an add on to paid plans.
If you dont already have it (ie. you are a free user) then the 30 day window is absolute and I'm afraid you cannot recover over that timescale.
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Thank you Mark
Hi @dimitra vidinioti, I hope you don’t mind me jumping in here.
I’d only like to add that it’s now possible to buy EVH as an add-on for your Dropbox account, if you’re already on a direct Dropbox subscription (Plus/Business). You can also see more details here.
However, EVH will start “working” from the moment you purchase it and it wouldn’t have any effect retroactively (for files that were deleted in the past).
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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