Starred Files not showing up on Home Page

[MarissaW33]

I have many starred files however when I go to my home page and click on "starred" non of the files populate.

[ssegel]

Yes.  Just this file.  Starred works for other files and folders.  It is most unusual.

[Jay]

Could you test this by copying and pasting the file into the root Dropbox folder, and try starring that copy?

[ssegel]

Thank you for your continued efforts.  I moved the xlsx file into the root directory, unstarred and then re-starred the file.  Logged out and then logged back in.  Confirmed the root xlsx file was starred.  Then clicked on "Starred" icon, but it did not appear there (whereas other file and folders were still in the starred folder.

[Jay]

Instead of moving the file itself, does a copy of the file experience the same issue?

Does the file have a password, or any other special permissions on it?

[ssegel · Accepted solution]

Thank you so much for your persistence.  It worked! 
I copied it to the root.  Starred the copy.  It then appeared in the "Starred" folder. 
I deleted the original.  Then I moved the root version back to its original folder location (preserving the starred status)...and wow it appears in the Starred folder.   Much appreciated.