Dropbox App won't open, the only thing that opens is my Dropbox Folder.

[Preston J.]

Dropbox app will not open. When I open the app it just opens the file explorer. I have already checked the Taskbar and it's not showing up there. I have also checked the taskbar setting and there is no option to show Dropbox application. 

Any help is greatly appreciated. 

Thank you,

Preston 

[Rich]

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@Preston J. wrote:

Dropbox app will not open. When I open the app it just opens the file explorer.

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The app is already running. When it's running, trying to launch it again just opens your Dropbox folder. Open Task Manager and end task on the Dropbox processes you see, then relaunch it.

[Preston J.]

I closed all the dropbox tasks and then opened up the App and it did the same thing. Just took a minute and opened up the file explorer. 

[HXF]

you can try run again!

[Preston J.]

Re-running to application just opens up the file explorer. I can't get to the main Dropbox App. 

[Hannah]

Hey @Preston J., thanks for reaching out to our Community.

Are you perhaps looking to launch the Dropbox application interface that used to be available, that looked kind of like the website?

Because that was deprecated a while ago. Now, you can only access your Dropbox files through the Dropbox folder in your file explorer.

However, if the Dropbox icon in your system tray does not appear at all, perhaps the app is not really running.

Have you tried reinstalling it, to see if that helps?

[Rich]

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@Hannah wrote:

However, if the Dropbox icon in your system tray does not appear at all, perhaps the app is not really running.

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Lately the system tray icon has been disappearing while Dropbox is still running. The only way I've found to bring the icon back is to end task on all the Dropbox processes and then launch the application again. As @Preston J. noted above, trying to launch it while the icon is gone and the processes still running simply opens the Dropbox folder, and doesn't restore the icon to the system tray.

[Preston J.]

I can access the web interface (not what I'm looking for). Again, as Rich said, I cannot see the icon on the tray. If I delete and reinstall will all my files be deleted/redownloaded? 

[Walter]

No, reinstalling the app wouldn't be affecting the files you've stored in Dropbox @Preston J.  

While we're at it though, can you clarify your device's exact OS and if you had ever installed and ran the app normally on this computer? 

[Uitlander]

I am also experiencing this problem.

I am also on Windows 10 (build 19045.3448). Whenever I launch the dropbox client it takes me to File Manager.

I have tried:

•  Uninstalling the dropbox client, rebooting and reinstalling the dropbox client. The dropbox client takes me through the account login process and then exits. It does not appear in the system tray.
• Using task manager to end the Dropbox client process. Then opening the Dropbox client from the windows menu. The client does not appear in the system tray.
• Using task manager to end the Dropbox Service. Then opening the Dropbox client from the windows menu. The client does not appear in the system tray.

I need to access the client so that I can adjust my sync settings as my HDD is running out of space.