Synology hyperbackup Dropbox error

[simonnewall]

get issues with synology hyperbackup with the error

[Dropbox][Completed_PDaS] Exception occurred while backing up data. (No permission to access the backup destination [Invert Surveys NAS]. Please check you have the right permission to the backup destination.)

can i see the file owner ship, permissions and tags anywhere in dropbox

[Lusil]

Hey @simonnewall,

Since Synology uses a third party app to connect to Dropbox, I’d kindly recommend contacting them first for more info on the matter. 

If you’re still having trouble with this or if you have any updates on the matter, don’t hesitate to get back to me. Thanks! 

[simonnewall]

Hi

I have contacted synology and they are saying its a tag on the files called restricted_content

they are saying the API is having different affects than direct access via dropbox browser

[Lusil]

Thanks for your swift reply, @simonnewall!

Dropbox itself doesn’t have a tagging option, so this may be due to a third party app. Although there isn’t much support we can offer, you could try removing the tags and see if that helps. 

Let me know of any updates! 

[simonnewall]

mmm

they say the tag is on dropbox.....oh the fun

is there any extra reporting that can be applied to see at what point the pemission denied is happening

[Lusil]

Although I don’t think there is from our end, I’ll leave this thread open in case there are any like-minded users that can offer some input on this. 

In the meantime, let us know if you have any other questions, @simonnewall!  

[Rich · Accepted solution]

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@simonnewall wrote:

I have contacted synology and they are saying its a tag on the files called restricted_content

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RestrictedContent refers to a file that has been marked as restricted due to malware, a DMCA violation, etc. Files marked as such won't sync.

• https://dropbox.github.io/dropbox-sdk-dotnet/html/T_Dropbox_Api_Files_LookupError_RestrictedContent....