When previewing audio files on Dropbox, the playback skips or drops out. Any ideas?

[Tinlinmusic]

Hello, just wondered if any other music tech-y people have had any trouble with glitchy audio files when using Dropbox to share them?
A track that I have mixed and bounced down on my studio pc, which plays fine with no problems, once shared On DB if you listen to the track on a different device it is full of digital glitches and audio dropouts.
Any ideas?

[Barbylucedistelle]

Yeah, I just answered their questions.

It is a funny one as of yesterday it was happening on a desktop browser while today it's "only" happening on my phone. Now, before anyone says the issue is with my iphone speakers, I can tell you that I can reproduce any other sound with no issues whatsoever, I can also reproduce the file on a google drive with no problems. This is just happening when playing those mp4 on dropbox, either via the app itself or a link on the iphone browser.

[Walter]

Thanks for the additional information @Barbylucedistelle - much appreciated.

Have you tried clearing the app's cache since you first noticed it by the way?

[Barbylucedistelle]

Yes, I just did, restarted the app and it's still happening.

[Walter]

Did you log out of your account and then back in during the process @Barbylucedistelle? 

Is this happening with a single file or is it affecting all of your mp4 files? 

[Barbylucedistelle]

I uninstalled and installed the app again. It is now happening with all mp4 files.

I only noticed because the editor I sent the file to via dropbox flagged it to me yesterday, he texted me asking why the sound was crackling so I went checking in the app on the phone and there it was. I am asking him to try again as I do not have this issue on the desktop, now waiting for him to get back to me.

[ezimore]

would be great to have keyboard shortcuts for playing videos on web browser, e.g.

left arrow - skip backward

right arrow - skip forward

I know, left and right arrow is reserved for previous and next file, can be used other keyboard, but these would be logical.

[Megan]

Hi @ezimore, let's jump right into this! 

Your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard.

I'll forward your feedback to the appropriate areas so we can continue to improve.

Thanks a bunch!