"Error. Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified."

[Star B.]

I'm getting the error message "Error. Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified." I cannot get anywhere. I barely finally got to this page somehow. What's going on and when will it be fixed?

[Sam D.1]

It seems the site is down completely. Hopefully the problem is resolved soon, seeing as I need to upload a file for an assignment by midnight.

[Dmitriy A.]

I've got everything working and have successfully uploaded some files regarding my work! )
Thanks, Drew!

[Marco P. · Accepted solution]

Hi all,

Thanks for bringing up this issue on our Forum!

The website is now back to normal. If anyone should get an error message again, you can always write here or contact us by opening a support request on our support page: https://www.dropbox.com/support

Thanks for using Dropbox and our Forum!

[David B.1]

Same here

I am no longer receiving the error message but I cannot drag and drop files from my desktop to my Dropbox account.

I've filed a help desk ticket but was given the proviso that "someone would get back to me in the next 25 to 48 hours".

Does that mean that you'll fix it on your time schedule and not on the basis of a paying subscriber's real operational needs?