cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
What’s new: end-to-end encryption, Replay and Dash updates. Find out more about these updates, new features and more here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

renaming a file and then it says PDF files are supported but something went wrong

renaming a file and then it says PDF files are supported but something went wrong

SouthernSteele
Explorer | Level 3

some of my files are showing PDF files are supported but something went wrong -please help

3 Replies 3

Jay
Dropbox Staff

Hi @SouthernSteele, thanks for bringing this to our attention.

 

Are you previewing these files on the Dropbox site, or the Dropbox mobile app?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

SouthernSteele
Explorer | Level 3

Previewing from Dropbox site on my desktop computer 

Jay
Dropbox Staff

Do the PDF files meet the minimum requirements on this page?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropbox Staff
  • User avatar
    SouthernSteele Explorer | Level 3
What do Dropbox user levels mean?