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Cannot login to dropbox at all on my paid account
This information is not required, but it makes it easier for our Community members and support team to help you. Device: Lenovo T16 Operating System/Browser: Windows - All browsers: Chrome, Edge and Firefox Dropbox Plan: Plus Question or Issue When I enter my .edu email and password (which are correct) the screen just simply doesn't move. Initially I was getting an email to enter a 6 digit verification code but there was nowhere on the screen to enter it regardless of the browser or incognito window and I have no extensions etc. that may be blocking a screen. Eventually it stopped the 6 digit code and not asks for these long laborious captchas, which I have gone through about 7/8 times on three different browsers. I finish the captcha and it says "Congratulations you verified you are human" then depending on the browser the screen either just remains on the login screen or sends a yellow sticker saying the captcha wasn't verified correctly (which it was). Completely at a loss how to login to the web version because I have to recover something from the trash. This free account that I am using to post the issue (since I can't login on my paid one) is logging in just fine, as are a couple of my other free accounts with gmail domains. My paid account is an .edu domain.
How can I unlink my paired accounts and remove the personal from my computer?
I really feel like this should be incredibly simple and clear but I'm not getting it! On my work PC I have 2 dropbox accounts synced (my personal and my work account) . I want to fully remove my personal dropbox from the PC without deleting the files of course. I cannot find anything on the windows dropbox app that says anything about syncing (admittedly I am a mac user and still a bit clumsy on windows) and all I can seem to do is delete files but then they are deleted everywhere. I want to completely remove all files from my personal account from only this one computer but keep them intact online and on my personal macbook. I don't understand why this is so unclear but I can't figure it out! Device HP Operating System/Browser (if using the web) Windows
Being charged for an account I do not know about
I have been being charged for 3 accounts. One I use, one is a dormant account and one I have no knowledge about. I have tried speaking to dropbox support but they have asked me for a reference which my bank have confirmed is not attached to the transaction. Dropbox have said that there is nothing they can do to trace the amount (my bank has confirmed that Dropbox are the beneficiary). I am worried that they will take another big payment out for this account in September. Has anyone else had this problem? Thanks in advance
I'm paying 432 euros/year for a Dropbox account, but I'm getting errors I'm over-quota.
Hi, I pay 432 euro/year for dropbox account, but receive message that my storage is full. I have only used 2 GB, so am told that I have a basic plan. How is that possible? I would assume that for that amount I should be able to get phone support but I can't get access to any phone number. Any ideas how I can clarify this?
