We’re Still Here to Help (Even Over the Holidays!) - find out more here.

iOS

281 Topics

I can’t save a video from my mobile Dropbox app to my iPhone gallery. Getting a couldn't save error.
I used my computer to upload a mp4 file that I recorded, after uploading it to drop box, I wanted to save it to my IPhone X gallery. I can’t really save it, all I see is “Couldn’t save. Sorry, this type of video cannot be saved to this device” I’m really confused, I tried multiple times but it does not work. Oh and I can watch the video normally on the drop box app. I just can’t save it for some reason. What should I do?
Solved
eryxie
5 days ago Place View, download, and export
9KViews
0likes
6Comments
Is there a way to change the default PDF viewer in the Dropbox App for the iPad?
Is there a way to change the default PDF viewer in the Dropbox App for the iPad? When I click on "Open in" in a PDF, it only shows the option of Adobe, but I use PDF Expert. (In contrast, on my Mac, when I double click on a PDF in my Dropbox folder, it automatically opens in PDF Expert). If I can't change the default PDF viewer to PDF Expert on the iPad, what is the easiest way to open a PDF from Dropbox in PDF Expert? (Of course I already know that I can start IN PDF Expert and open Dropbox files there from Dropbox, which I have linked to it; but this is for when I happen to have begun from the Dropbox iPad app instead.)
Solved
nigeldesouza
5 days ago Place Apps and Installations
1.8KViews
2likes
5Comments
Export button on mobile app no longer available on iOS
The "Export" button under "Share" on iOS is no longer available. How can I export a file from iPhone iOS 26.2?
newt789
5 days ago Place View, download, and export
45Views
0likes
2Comments
Mobile app on iOS frozen due to an ad pop-up
hi, I have recently found that when opening my dropbox app on my iPhone 16 pro, after about 5 secs the screen is filled with the dropbox advert 'Try the best of Dropbox for free' this covers the whole screen and there is no way of shutting it down. See the screenshot below. Any suggestions apart from the normal, log out log back in again, would be gratefully received. Thanks, Jill
Solved
Jill G.10
7 days ago Place Apps and Installations
58Views
0likes
4Comments
iPad Files app not showing Dropbox folders and how I managed to solve this.
In working with a new iPad, I discovered that the Files app was not correctly connecting with Dropbox. No Dropbox folders showed up either in the Files app or in any other app with an open feature that would normally have been able to access Dropbox files. Oddly, when I clicked “Dropbox” in the list, there were no folders but I could add a folder and that new folder showed up in Dropbox on other devices (and in the Dropbox app on the iPad)! So there was some connection but not much… This is not an issue I’m experiencing on any of my other Apple devices (Mac or iOS). In talking with Apple support they had me delete the Files app, reboot the iPad, then reinstall “Files.” I did that, but to no effect. They escalated me to a higher level of support but while I was waiting, I also deleted Dropbox and reinstalled it. That solved the problem! So, if you can’t access your Dropbox folders and files in Files or in any of your other iPad apps, just delete and reinstall Dropbox—problem solved (at least for me, this time!)
DaleC
7 days ago Place Dropbox Tips & Tricks
5.9KViews
4likes
6Comments
I downloaded my iCloud photos as a .zip file, and need to save the content to Dropbox.
Hi everyone, i want to get my photos and videos off icloud and into dropbox for safe keeping, I downloaded all of my photos etc (in a zip file) but I can not do anything with the file! i tried to cut and paste into my picture file on the computer - no luck windows cant open it. I've no idea how to get the file into dropbox, if anyone can give me a step by step guide so I can turn off Icloud I will be very thankful. Cheers, Tina
Solved
tinatoby
7 days ago Place Create, upload, and share
5.8KViews
0likes
4Comments
The Requested Operation Couldn’t Be Completed error - Dragging & Dropping into Files app on iPad
Dragging and dropping error using the stock files app on iPad OS (13 latest) with the latest version of Dropbox installed. Each time I try to drag and drop a file using the files app I'm greeted with an error message: The requested operation couldn't be completed because the feature is not supported. Any ideas to fix it? Or is it just another Dropbox issue that won't ever get addressed like the missing favourites bug? Note, dragging and dropping works flawlessly using Google Drive, One Drive, iCloud etc. I've tried removing and redownloaded Dropbox etc.
Kirky29
8 days ago Place Create, upload, and share
8.6KViews
2likes
26Comments
Disable camera uploads on iPhone

Solved
missh
8 days ago Place Create, upload, and share
9.2KViews
0likes
5Comments
I'm trying to download .mp4 files to iPhone but get an error "Couldn't save to this device".
I am trying to download an mp4 file to my iPhone and get the error "Couldn't Save, Sorry, this type of video cannot be saved to this device." I have removed the Dropbox app, restarted my phone and re-downloaded the app. No luck. I have also cleared the cash. Still no luck. Google has been no help. I'm sure I am not the only one with this issue...please help 🙂 Thank you!
Solved
emiliec
8 days ago Place View, download, and export
11KViews
0likes
7Comments
It would be great to have a 1.75x option for playback speed of videos on the mobile app (iOS).
All major video platforms like YouTube, Wistia etc have 1.75 x speed also. Sometimes 1.5 is slow and 2 x is fast and hence 1.75x is idea for videos. So when I am watching the Dropbox video on my iPad it does not have 1.75x speed. Would be great to have this speed.
sahilsehgal
8 days ago Place Ideas
334Views
1like
6Comments