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Account Access
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Photographs that are NOT mine in Dropbox - and NOT as a result of using a shared computer!
Hello, I have discovered a folder in my Dropbox entitled 'Camera Uploads' which is full of hundreds of photos and videos that are not mine. The files are dated from August 2012-November 2013 (which by coincidence is likely to be around about the same time that I set up my Dropbox account). I have not had reason to look in the folder before as I thought it was simply a default folder that Dropbox created on signup. At first I thought perhaps the folder had been shared with me accidentally but it turns out it is not a shared folder and Dropbox is telling me that the files were uploaded 'by you' (i.e. me!). Having searched the Dropbox community threads and Google I found someone who had a similar issue and one of the possible reasons given in the thread was that perhaps the user had used a shared computer in the past and left themselves signed into Dropbox and then someone else's phone photos were auto-backed up when they connected. I do not believe this to be the case for me. The reason being is that I looked through all the photos and videos to try to decipher if I knew the owner. I did not. However, one of the photos displayed a gig ticket stub which displayed the surname of the person who bought it - and lo and behold it happens to match my surname. This all seems to point to a scenario where someone with the same name as me was somehow able to sign in to my account and use it to back up their files. Can anyone (at Dropbox or otherwise) explain how this could possibly have happened? This is surely a security issue. The reason I was poking around in the folders is because I was preparing to start using Dropbox for my business needs but this issue has alarmed me and I now have strong doubts about the security of Dropbox, especially for sharing/storing confidential business files. BTW I have now changed my password and I was tempted to delete the folder but I feel kind of bad that I now have someone's personal photos (pics and videos of their kids in the school play etc.). I have tried to get in touch with someone at Dropbox but I currently have the basic free account and my options are limited to a chatbot or this forum (another turnoff - I hate when companies make it impossible to contact them!). Hoping you can help! Thanks, Nat8.6KViews0likes57Comments
Logged into my account and all my files are missing
I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved, documents, then (I suppose) cleared the hard drive, and then he reloaded Windows Home 10. When I got my computer back, I noticed I was missing programs - Reaper and Bluebeam. I was annoyed but not too concerned because I had purchase receipts and licenses stored in Dropbox. Then I noticed that Drop Box desktop short-cut was missing. I tried to log-in to DropBox but couldn't remember my password, so the DropBox Chat agent or bot sent me a password reset link. I used that to open DropBox, but all my files are missing. I paid a full year subscription in advance expecting secure cloud storage, but all my stored documents are gone ... very important documents for which there are no or very limited hard copies. Does anyone know how I can recover my old account? Because it looks like my password reset started a new account.6KViews0likes80Comments
If I delete my Dropbox account -- what happens to shared files and folders?
If I delete my dropbox account and I am the owner of shared folder, will the other people still have access to that shared folder and all the shared content? If not, what do I need to do so they can still have access.Solved3.8KViews0likes3Comments
Tracking user IP address
Good day, I need assistance on behalf of one of our nurses regarding a deliberate sabotage by a former business partner in permanently deleting all critical health information. I have been able to recover somewhat of the actual files but I need assistance in tracking down the MAC address of the computer that logged in and deleted the information intentionally. The only issue is that the account associated is a free account. I know the account should have been paid but new businesses look to cheap options of cloud hosting. Anyway, how do I go about tracking down the MAC or IP address of the user that logged in and maliciously deleted the files. I need the information to support the bigger legal case at play. Any assistance will be valued.Solved3.2KViews0likes1Comment
My account was deleted, even though it hasn't been inactive for more than a year.
My account was deleted due to the inactivity of my account [personal information removed per the Community's Guidelines] but the last time i was log in was on May 19, 2023, at 3:51 pm (IST). Now I am trying to log in with my email id it shows create an account and I am created with the same email. but my files are lost. Please let me how to restore it. I have also shared a Screenshot of the last login email.2.4KViews0likes12Comments
They deleted my Dropbox account after ransomware.
A seguito di un attacco di ransomware, nella notte, hanno cambiato la mia password dropbox e successivamente hanno eliminato il mio account premium. Ora vorrei contattare il supporto, ma non ne ho la possibilità.... come devo fare?Solved2.3KViews0likes7CommentsHow long does Dropbox keep my files, without me logging into the account?
english.. how long to save files on Dropbox cloud without login If I don't log in, the files will be saved or deleted automatically. عربي.. ماهي مدة حفظ الملفات على سحابة دروبوكس بدون تسجيل دخول يعني اذا لم اقم بتسجيل الدخول هل يتم حفظ الملفات ام سيتم حذفها تلقائيا.Solved2.3KViews0likes3Comments
I want to delete one of my Dropbox accounts but I cannot log in.
Hi, All, I want to delete one of my Dropbox accounts but I cannot log in: I both lost my password and I also changed email addresses: I cannot reset my password because the email in the account no longer works, and I cannot change my email address because I lost my password. I could not find a way to get a contact in Dropbox to help. Would any of you have any suggestions ? Thanks! Alberto.1.9KViews0likes3CommentsI can't recover my Dropbox account or my files
Hi, I have an account, and I haven't joined Dropbox since several years. When I try to join, I receive a message, it explain I have to change password, but emails don't arrive. I don't have blocked Dropbox in email, and I added no-reply@dropbox.com to my contacts, but I don't receive any email. How can I access to my account, please? ThanksSolved1.7KViews0likes4Comments
